NS
Ntja S
1 reviews | Active since Jul 2014
02 Jun 2020, 14:07
Bad service- Bank Approval
Ithuba lottery service is so bad it deserve (-) rating, i have created a profile to register my personal account for online betting. i was advised it takes 48 hours for it to be approved, after five days nothing has been approved. When i call in i get assisted by clueless people and the banking details still says bank account not approved.
Helpful (0)
Replies (1)0
Replies (1)
Ithuba Lottery's replyOfficial
04 Jun 2020, 10:10Good day Samuel
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Ithuba Lottery's reply04 Jun 2020, 10:10
Official
Good day Samuel
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee