PH
Paul H
1 reviews | Active since Aug 2019
07 May 2020, 10:55
Bad service
I've been playing the lotto online since lockdown and was succesful quite a few times when using my card to add credits to my online wallet, but I've been unsuccessful the past 3 days. I left them a message on the app more than 30 hours ago and received no response. If I cannot load money to my wallet and cannot play my weekly tickets, I'll probably lose interest and start spending my hard earned money somewhere else?
Helpful (0)
Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
07 May 2020, 11:52Good day Paul
Thank you for taking the time to communicate to us regarding your query.
Kindly note that we value you as a player, and would like to assist you in resolving your query.
Please feel free to contact the Player helpline on *** for further assistance. Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your query.
Kindly note that we value you as a player, and would like to assist you in resolving your query.
Please feel free to contact the Player helpline on *** for further assistance. Regards
Mumsie Coetzee
Ithuba Lottery's reply07 May 2020, 11:52
Official
Good day Paul
Thank you for taking the time to communicate to us regarding your query.
Kindly note that we value you as a player, and would like to assist you in resolving your query.
Please feel free to contact the Player helpline on *** for further assistance. Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your query.
Kindly note that we value you as a player, and would like to assist you in resolving your query.
Please feel free to contact the Player helpline on *** for further assistance. Regards
Mumsie Coetzee
PH
Paul H's updateReviewer Update
08 May 2020, 13:41I contacted you at the number provided and 2 days later, still not been sorted. I've been talking to Ayanda and managed to load your Nedbank account number as beneficiary on my account and made an immediate transfer to your Nedbank account with my cell number as reference. Over 4 hours later and the funds are not in my online wallet. Ayanda keeps telling me that it is the banks that take so long to clear funds. I'm sorry, but I don't buy the excuse. Immediate payment means immediate clearance and that is why one is charged extra for that service. I did a test and made an immediate transfer from my Capitec account to my partner's Nedbank account at the same time I transfered funds into lotto account and the funds were in his account and cleared immediately!
Beware users as your immediate eft payment will 1st sit in Ithuba's account drawing intetest, before they decide at some stage to wake up and place your money in your online wallet MANY hours later.
A facility which is supposed to make it easier for their customer, is actually becoming a headache of note and not worth the trouble anymore.
If I'm not able to access my funds before Powerball draw tonight, I'm going to be even more upset than I currently am.
Sort your customer service please!
Beware users as your immediate eft payment will 1st sit in Ithuba's account drawing intetest, before they decide at some stage to wake up and place your money in your online wallet MANY hours later.
A facility which is supposed to make it easier for their customer, is actually becoming a headache of note and not worth the trouble anymore.
If I'm not able to access my funds before Powerball draw tonight, I'm going to be even more upset than I currently am.
Sort your customer service please!
PH
Paul H's update08 May 2020, 13:41
Reviewer Update
I contacted you at the number provided and 2 days later, still not been sorted. I've been talking to Ayanda and managed to load your Nedbank account number as beneficiary on my account and made an immediate transfer to your Nedbank account with my cell number as reference. Over 4 hours later and the funds are not in my online wallet. Ayanda keeps telling me that it is the banks that take so long to clear funds. I'm sorry, but I don't buy the excuse. Immediate payment means immediate clearance and that is why one is charged extra for that service. I did a test and made an immediate transfer from my Capitec account to my partner's Nedbank account at the same time I transfered funds into lotto account and the funds were in his account and cleared immediately!
Beware users as your immediate eft payment will 1st sit in Ithuba's account drawing intetest, before they decide at some stage to wake up and place your money in your online wallet MANY hours later.
A facility which is supposed to make it easier for their customer, is actually becoming a headache of note and not worth the trouble anymore.
If I'm not able to access my funds before Powerball draw tonight, I'm going to be even more upset than I currently am.
Sort your customer service please!
Beware users as your immediate eft payment will 1st sit in Ithuba's account drawing intetest, before they decide at some stage to wake up and place your money in your online wallet MANY hours later.
A facility which is supposed to make it easier for their customer, is actually becoming a headache of note and not worth the trouble anymore.
If I'm not able to access my funds before Powerball draw tonight, I'm going to be even more upset than I currently am.
Sort your customer service please!
PH
Paul H's updateReviewer Update
13 May 2020, 22:25It's now 5 days ago that I transfered money into Ithuba's Nedbank account and it still does not reflect in my online wallet. Ithuba is sitting with my money and no amount of phone calls or e mails to call centre are successful. Every person I speak to, tells me something different. It's like they were seperately trained on different planets as they all have a different excuse or solution every single time, but no follow ups or actual solution.
Thank you so much for NOTHING Ithuba.
Thank you so much for NOTHING Ithuba.
PH
Paul H's update13 May 2020, 22:25
Reviewer Update
It's now 5 days ago that I transfered money into Ithuba's Nedbank account and it still does not reflect in my online wallet. Ithuba is sitting with my money and no amount of phone calls or e mails to call centre are successful. Every person I speak to, tells me something different. It's like they were seperately trained on different planets as they all have a different excuse or solution every single time, but no follow ups or actual solution.
Thank you so much for NOTHING Ithuba.
Thank you so much for NOTHING Ithuba.