NM
Nthati M
1 reviews | Active since Jul 2021
11 May 2026, 07:38
Bad service
I deposited money into my account on Saturday. I received a message saying the deposit has been declined, but they took my money. The money appears on my lottery app balance. I sent emails, but nobody has responded. I just want that small amount back. If they can just respond to my emails ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Ithuba Lottery's replyOfficial
11 May 2026, 10:34Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced.
We can confirm that the funds you deposited have been successfully allocated to your National Lottery wallet and are reflecting on your app balance. The matter is therefore not related to missing funds, but rather to the verification of your player profile.
During our review, we noted that the surname on your player profile differs from the surname reflected on the ID document you submitted for KYC verification. For security, regulatory, and player protection reasons, the details on your profile must match your official identification document before we can complete the verification process or process any withdrawal request.
To resolve this, please update the surname on your profile so that it matches the surname on your ID document. Once this has been corrected, our team will proceed with the verification of your profile.
We understand that you simply want access to your funds, and we apologise that this was not clearly communicated to you sooner. Please be assured that your funds are safely reflected in your wallet, and we will assist you in finalising the verification process as quickly as possible once your profile details have been updated.
Phanda Pusha Play!
We can confirm that the funds you deposited have been successfully allocated to your National Lottery wallet and are reflecting on your app balance. The matter is therefore not related to missing funds, but rather to the verification of your player profile.
During our review, we noted that the surname on your player profile differs from the surname reflected on the ID document you submitted for KYC verification. For security, regulatory, and player protection reasons, the details on your profile must match your official identification document before we can complete the verification process or process any withdrawal request.
To resolve this, please update the surname on your profile so that it matches the surname on your ID document. Once this has been corrected, our team will proceed with the verification of your profile.
We understand that you simply want access to your funds, and we apologise that this was not clearly communicated to you sooner. Please be assured that your funds are safely reflected in your wallet, and we will assist you in finalising the verification process as quickly as possible once your profile details have been updated.
Phanda Pusha Play!
Ithuba Lottery's reply11 May 2026, 10:34
Official
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced.
We can confirm that the funds you deposited have been successfully allocated to your National Lottery wallet and are reflecting on your app balance. The matter is therefore not related to missing funds, but rather to the verification of your player profile.
During our review, we noted that the surname on your player profile differs from the surname reflected on the ID document you submitted for KYC verification. For security, regulatory, and player protection reasons, the details on your profile must match your official identification document before we can complete the verification process or process any withdrawal request.
To resolve this, please update the surname on your profile so that it matches the surname on your ID document. Once this has been corrected, our team will proceed with the verification of your profile.
We understand that you simply want access to your funds, and we apologise that this was not clearly communicated to you sooner. Please be assured that your funds are safely reflected in your wallet, and we will assist you in finalising the verification process as quickly as possible once your profile details have been updated.
Phanda Pusha Play!
We can confirm that the funds you deposited have been successfully allocated to your National Lottery wallet and are reflecting on your app balance. The matter is therefore not related to missing funds, but rather to the verification of your player profile.
During our review, we noted that the surname on your player profile differs from the surname reflected on the ID document you submitted for KYC verification. For security, regulatory, and player protection reasons, the details on your profile must match your official identification document before we can complete the verification process or process any withdrawal request.
To resolve this, please update the surname on your profile so that it matches the surname on your ID document. Once this has been corrected, our team will proceed with the verification of your profile.
We understand that you simply want access to your funds, and we apologise that this was not clearly communicated to you sooner. Please be assured that your funds are safely reflected in your wallet, and we will assist you in finalising the verification process as quickly as possible once your profile details have been updated.
Phanda Pusha Play!
NM
Nthati M's updateReviewer Update
11 May 2026, 11:01I spoke to Ezekiel, but now my banking details have changed. I tried to make a withdrawal and only realised afterwards that my banking details were changed. I updated them yesterday, so I wasn't expecting to see Absa there instead of Capitec. Please call me.
NM
Nthati M's update11 May 2026, 11:01
Reviewer Update
I spoke to Ezekiel, but now my banking details have changed. I tried to make a withdrawal and only realised afterwards that my banking details were changed. I updated them yesterday, so I wasn't expecting to see Absa there instead of Capitec. Please call me.
NM
Nthati M's updateReviewer Update
11 May 2026, 11:55My problem has been resolved, thanks to Ezekiel. A very friendly gentleman. Good service...
NM
Nthati M's update11 May 2026, 11:55
Reviewer Update
My problem has been resolved, thanks to Ezekiel. A very friendly gentleman. Good service...
Ithuba Lottery's replyOfficial
11 May 2026, 13:40Thank you for your message.
We are happy to advise that your banking details have now been updated accordingly. We can also confirm that you have successfully requested a withdrawal.
We appreciate your patience while this was being resolved. Should you need any further assistance, please do not hesitate to contact us.
Phanda Pusha Play!
We are happy to advise that your banking details have now been updated accordingly. We can also confirm that you have successfully requested a withdrawal.
We appreciate your patience while this was being resolved. Should you need any further assistance, please do not hesitate to contact us.
Phanda Pusha Play!
Ithuba Lottery's reply11 May 2026, 13:40
Official
Thank you for your message.
We are happy to advise that your banking details have now been updated accordingly. We can also confirm that you have successfully requested a withdrawal.
We appreciate your patience while this was being resolved. Should you need any further assistance, please do not hesitate to contact us.
Phanda Pusha Play!
We are happy to advise that your banking details have now been updated accordingly. We can also confirm that you have successfully requested a withdrawal.
We appreciate your patience while this was being resolved. Should you need any further assistance, please do not hesitate to contact us.
Phanda Pusha Play!