TM
Teboho M
1 reviews | Active since Mar 2019
22 Jun 2020, 21:05
Bad service
When they want you to play they will make it as a accessable and very convenient app ..but it's frustrating and bad....been waiting for my funds to reflect or waiting for SMS..it's been 4 days now...they must be proactive ....like using different means to play
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Replies (1)
Ithuba Lottery's replyOfficial
23 Jun 2020, 16:30Good day Teboho
Thank you for taking the time to communicate to us regarding your complaint.
We have noted your concern about Mobile App, the product team is working the clock to constantly improve your customer experience on all digital platforms.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
We have noted your concern about Mobile App, the product team is working the clock to constantly improve your customer experience on all digital platforms.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Ithuba Lottery's reply23 Jun 2020, 16:30
Official
Good day Teboho
Thank you for taking the time to communicate to us regarding your complaint.
We have noted your concern about Mobile App, the product team is working the clock to constantly improve your customer experience on all digital platforms.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
We have noted your concern about Mobile App, the product team is working the clock to constantly improve your customer experience on all digital platforms.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee