CH
Carmen H

1 reviews | Active since Mar 2017

12 Mar 2017, 03:41

Bad service

<p>I withdrew from the wallet R180 .They said will send a voucher and pin .They send the voucher almost after a week and now I'm still waiting for the pin.I think it will take another week.When u ask the call centre agents about it what can u say no help at all.Imagine only r180 my own money I transfer r450 and played Left with r180 .People rather go to the shops but your tickets of u win or so I will wait forever u will not get help from the call centre agent at all.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply28 Mar 2017, 09:03
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team