AB
Antonio B
1 reviews | Active since Apr 2010
24 Nov 2025, 10:19
AWFUL NEW WEBSITE
Ithuba lottery have changed their web site. I went through the process of changing my password and now I cannot get into the site. The only reason for changing something is to improve it - you have made it worse!
Helpful (0)
Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
24 Nov 2025, 12:26 Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustration you’re experiencing with the new National Lottery website and the password update process.
Our recent upgrade was designed to enhance security, improve stability, and introduce brand-new features and new exciting exclusive games — not to disrupt your experience. We apologize that this has not been your experience so far.
To assist you immediately, our support team is ready to help you regain access to your account. Please contact our Call Centre on ***, or email ***, and we will resolve this for you as quickly as possible. We value your support and appreciate your patience as we work to ensure a smooth experience for all players.
Phanda Pusha Play!
Our recent upgrade was designed to enhance security, improve stability, and introduce brand-new features and new exciting exclusive games — not to disrupt your experience. We apologize that this has not been your experience so far.
To assist you immediately, our support team is ready to help you regain access to your account. Please contact our Call Centre on ***, or email ***, and we will resolve this for you as quickly as possible. We value your support and appreciate your patience as we work to ensure a smooth experience for all players.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply24 Nov 2025, 12:26
Official
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustration you’re experiencing with the new National Lottery website and the password update process.
Our recent upgrade was designed to enhance security, improve stability, and introduce brand-new features and new exciting exclusive games — not to disrupt your experience. We apologize that this has not been your experience so far.
To assist you immediately, our support team is ready to help you regain access to your account. Please contact our Call Centre on ***, or email ***, and we will resolve this for you as quickly as possible. We value your support and appreciate your patience as we work to ensure a smooth experience for all players.
Phanda Pusha Play!
Our recent upgrade was designed to enhance security, improve stability, and introduce brand-new features and new exciting exclusive games — not to disrupt your experience. We apologize that this has not been your experience so far.
To assist you immediately, our support team is ready to help you regain access to your account. Please contact our Call Centre on ***, or email ***, and we will resolve this for you as quickly as possible. We value your support and appreciate your patience as we work to ensure a smooth experience for all players.
Phanda Pusha Play!
Best regards,
AB
Antonio B's updateReviewer Update
24 Nov 2025, 17:12Well your decision to " enhance security, improve stability, and introduce brand-new features " has managed to lock me out of your site.
I can't even open your home page now.
I can't even open your home page now.
AB
Antonio B's update24 Nov 2025, 17:12
Reviewer Update
Well your decision to " enhance security, improve stability, and introduce brand-new features " has managed to lock me out of your site.
I can't even open your home page now.
I can't even open your home page now.
Ithuba Lottery's replyOfficial
25 Nov 2025, 14:44 Thank you for sharing your concerns with us. We’re sorry for the inconvenience, and one of our dedicated Call Centre agents will reach out to you directly to assist with getting you back onto the site.
Best regards,
Ithuba Lottery's reply25 Nov 2025, 14:44
Official
Thank you for sharing your concerns with us. We’re sorry for the inconvenience, and one of our dedicated Call Centre agents will reach out to you directly to assist with getting you back onto the site.
Best regards,