HM
Herman M
1 reviews | Active since Jun 2020
08 Jun 2020, 21:19
Atm withdrawal taking too long
I'm so disappointed with the app, I requested for an atm withdrawal on the 04 June 2020 I still haven't received my voucher pin from standard bank till this date. How long does this take?? It's so frustrating
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Replies (1)
Ithuba Lottery's replyOfficial
23 Jun 2020, 14:44Good day Herman
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
A case has been logged with our finance department and the ref no. 73-502460
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
A case has been logged with our finance department and the ref no. 73-502460
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Ithuba Lottery's reply23 Jun 2020, 14:44
Official
Good day Herman
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
A case has been logged with our finance department and the ref no. 73-502460
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
A case has been logged with our finance department and the ref no. 73-502460
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee