GW
Gregory W
1 reviews | Active since Aug 2011
27 Nov 2025, 20:11
App and website pathetic
Your app and website is a downgrade not an upgrade!! Capitec pay doesn't work ID number that is approved and has been used for years all of a sudden incorrect and can't be edited All ticket history gone, I had tickets that I would replay
Truly pathetic, not user friendly and nothing like your previous app. Pity there are no other options because Ithuba holds the monopoly
Helpful (0)
Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
28 Nov 2025, 13:15 Thank you for sharing your feedback — we sincerely apologize for the inconvenience you’re experiencing.
We understand how frustrating it is to experience issues with login, payments, and accessing your previous ticket history. While historical ticket data from the old system cannot be restored, your account remains secure, and any valid winning tickets were automatically paid into your National Lottery account at the time of the win.
To help you urgently, please send us the cell phone number you use to log into your National Lottery account. This will allow us to locate your profile, verify your details, and resolve the issues you’ve mentioned — including Capitec Pay, ID verification, and your ticket history.
Please rest assured:
We will guide you through any remaining steps needed to get you set up on the platform. Thank you for your patience while we assist you. We’re committed to getting you back to playing smoothly.
Phanda Pusha Play!
We understand how frustrating it is to experience issues with login, payments, and accessing your previous ticket history. While historical ticket data from the old system cannot be restored, your account remains secure, and any valid winning tickets were automatically paid into your National Lottery account at the time of the win.
To help you urgently, please send us the cell phone number you use to log into your National Lottery account. This will allow us to locate your profile, verify your details, and resolve the issues you’ve mentioned — including Capitec Pay, ID verification, and your ticket history.
Please rest assured:
- Your account and tickets have not been deleted, and any valid winning tickets are always paid automatically into your National Lottery account.
We will guide you through any remaining steps needed to get you set up on the platform. Thank you for your patience while we assist you. We’re committed to getting you back to playing smoothly.
Phanda Pusha Play!
Ithuba Lottery's reply28 Nov 2025, 13:15
Official
Thank you for sharing your feedback — we sincerely apologize for the inconvenience you’re experiencing.
We understand how frustrating it is to experience issues with login, payments, and accessing your previous ticket history. While historical ticket data from the old system cannot be restored, your account remains secure, and any valid winning tickets were automatically paid into your National Lottery account at the time of the win.
To help you urgently, please send us the cell phone number you use to log into your National Lottery account. This will allow us to locate your profile, verify your details, and resolve the issues you’ve mentioned — including Capitec Pay, ID verification, and your ticket history.
Please rest assured:
We will guide you through any remaining steps needed to get you set up on the platform. Thank you for your patience while we assist you. We’re committed to getting you back to playing smoothly.
Phanda Pusha Play!
We understand how frustrating it is to experience issues with login, payments, and accessing your previous ticket history. While historical ticket data from the old system cannot be restored, your account remains secure, and any valid winning tickets were automatically paid into your National Lottery account at the time of the win.
To help you urgently, please send us the cell phone number you use to log into your National Lottery account. This will allow us to locate your profile, verify your details, and resolve the issues you’ve mentioned — including Capitec Pay, ID verification, and your ticket history.
Please rest assured:
- Your account and tickets have not been deleted, and any valid winning tickets are always paid automatically into your National Lottery account.
We will guide you through any remaining steps needed to get you set up on the platform. Thank you for your patience while we assist you. We’re committed to getting you back to playing smoothly.
Phanda Pusha Play!
Ithuba Lottery's replyOfficial
02 Dec 2025, 11:26Thank you for your cellphone number. Please expect a detailed email from our customer care department.
Phanda Pusha Play!
Phanda Pusha Play!
Ithuba Lottery's reply02 Dec 2025, 11:26
Official
Thank you for your cellphone number. Please expect a detailed email from our customer care department.
Phanda Pusha Play!
Phanda Pusha Play!
GW
Gregory W's updateReviewer Update
19 Dec 2025, 20:03I am still waiting for the email and my ID number is still incorrect even after sending several emails.
Don't waste my time with a generic reply!
Useless beyond believe !!!
Don't waste my time with a generic reply!
Useless beyond believe !!!
GW
Gregory W's update19 Dec 2025, 20:03
Reviewer Update
I am still waiting for the email and my ID number is still incorrect even after sending several emails.
Don't waste my time with a generic reply!
Useless beyond believe !!!
Don't waste my time with a generic reply!
Useless beyond believe !!!