Account closed without any notification

My account was closed after being inactive for over a year. I completely understand this action. However, I do not understand the fact that I was not given prior notification about this action !!!

After speaking with Manager Lungelo, I was advised that this was due to system update which has now been rectified.

In order to reopen my account (which had a positive balance) I now need to provide all kinds of documentation.

I refuse this action and expect you to reopen this account and take accountability.