1 reviews | Active since Aug 2019
Absolutely shocking service
I've been trying to get my money cleared in my online wallet since the 8th of May. I've been in contact with NUMEROUS call centre agents as I've been instructed by Noemsie Coetzee after my intitial complaint, over numerous days and also e mailed proof of payment several times to Deposits and the agent Michael Cornhill. I spoke to Stephen Phillips last and still no feedback whatsoever! This is beyond **************** and I've now missed playing over 12 times for the 1st time since lottery inception. Thank you for really disappointing your clients Ithuba. Please do not tell me to call your call centre again as they are all beyond useless. Source my details from Michael Cornhill and Stephen Phillips and sort this once and for all.
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I hereby have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I hereby have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee