CJ
Casey J

1 reviews | Active since Oct 2020

26 Oct 2020, 15:10

Absa lotto changing results

I've been using the Absa app for a while now but recently stubbled on something. I firstly want to say that the app is very user friendly and it makes it convenient to play lotto but it has it's flaws sp be very careful. Sunday evening I checked the previous nights lotto and powerball results and saw that I matched four numbers on the lotto Absa app for lotto but when I went to the next ticket I decided to check again and those match numbers weren't matching anymore. So I checked again on the Monday morning and found out that this time I had three matching numbers but the results showed lotto plus 1 with the results of lotto plus 2 on the app. Another thing is that the app does not allow one to do screenshots so I decided to take a photo of it. I know someone who works for lotto, he told me that they receive complaints about this issue then they foward it to Ithuba. I got hold of Ithuba and they told me that they can't do anything about it because it could be a problem with Absa's app. I hope they can resolve this matter soon otherwise they gona make a lot of people very unhappy. So guys think carefully before making the next bet on the absa app.

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Replies (2)
Ithuba Lottery
Ithuba Lottery's reply09 Nov 2020, 12:23
Official
Good Day Casey, 

We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail. 
Ithuba Lottery
Ithuba Lottery's reply09 Nov 2020, 12:36
Official
Good day, Casey, 

I attempted to call you on the number listed, however, the gentleman who answered advised that the number was incorrect. Please furnish me with the correct contact details.