TB
Tim B
1 reviews | Active since May 2018
08 May 2019, 11:05
2 payments STILL not allocated
Terrible services from Ithuba lottery.
This is the 2nd time that a payment has not been allocated and your call centre staff are useless. 1st payment of R100 paid via eft on 2018/12/03 not reflecting STILL. Multiple proof of payments sent since. 2nd payment of R200 paid via direct debit (PayU) on your website on 2019/04/29. Proof of payment also sent. Upon requesting to speak to a manager the agent point blank refused. Seems Ithuba is more willing to take your money and pocket it while turning a blind eye.
Either allocate my funds immediately or reimburse.
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Replies (1)
Ithuba Lottery's replyOfficial
09 May 2019, 08:26Dear Mr Barlow
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please can you forward the proof of payment for both transactions through to me on ***. If you require any further assistance please do not hesitate to contact me directly and I will gladly assist you.
Once again, our sincere apologies for the inconvenience caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Regards
Beatrice Tsitsing
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please can you forward the proof of payment for both transactions through to me on ***. If you require any further assistance please do not hesitate to contact me directly and I will gladly assist you.
Once again, our sincere apologies for the inconvenience caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Regards
Beatrice Tsitsing
Best regards,
Ithuba Lottery's reply09 May 2019, 08:26
Official
Dear Mr Barlow
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please can you forward the proof of payment for both transactions through to me on ***. If you require any further assistance please do not hesitate to contact me directly and I will gladly assist you.
Once again, our sincere apologies for the inconvenience caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Regards
Beatrice Tsitsing
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please can you forward the proof of payment for both transactions through to me on ***. If you require any further assistance please do not hesitate to contact me directly and I will gladly assist you.
Once again, our sincere apologies for the inconvenience caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Regards
Beatrice Tsitsing
Best regards,