MN
Mara N
1 reviews | Active since Aug 2023
01 May 2024, 20:39
Zero 🌟 not 1
"Dear tenant Kindly note that lift A is out of service and has been switched off. Our service provider has detected fault on the drive which could not be repaired today. They will be getting required parts in the morning and will proceed to repair the lift. The lift will be switched back on as soon as repairs are done. We apologize for any inconvenience 🙏🏻" Be ready to read often this message when it comes to the lifts. A building of 14 floor with only 1 lifts that on and of like today. Pity we can't put zero star wte sick and tired of complaining about basic things like lifts. 👎🏿👎🏿👎🏿👎🏿
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Ithemba Property Management's replyOfficial
02 May 2024, 08:58Hello Mara,
We sincerely apologize for the inconvenience caused by the temporary outage of the lift. We understand the frustration this may cause and assure you that our service provider is diligently working to rectify the issue as soon as possible. However, we do understand that this situation has occurred more frequently than desired, and we are actively exploring solutions to prevent such occurrences in the future. Your feedback is invaluable to us, and we will continue to strive to provide a better experience for all our tenants. If you have any further concerns or require assistance, please don't hesitate to contact *** or otherwise the building manager. Thank you for your understanding and patience.
Kindest Regards,
Ithemba Property
We sincerely apologize for the inconvenience caused by the temporary outage of the lift. We understand the frustration this may cause and assure you that our service provider is diligently working to rectify the issue as soon as possible. However, we do understand that this situation has occurred more frequently than desired, and we are actively exploring solutions to prevent such occurrences in the future. Your feedback is invaluable to us, and we will continue to strive to provide a better experience for all our tenants. If you have any further concerns or require assistance, please don't hesitate to contact *** or otherwise the building manager. Thank you for your understanding and patience.
Kindest Regards,
Ithemba Property
Best regards,
Ithemba Property Management's reply02 May 2024, 08:58
Official
Hello Mara,
We sincerely apologize for the inconvenience caused by the temporary outage of the lift. We understand the frustration this may cause and assure you that our service provider is diligently working to rectify the issue as soon as possible. However, we do understand that this situation has occurred more frequently than desired, and we are actively exploring solutions to prevent such occurrences in the future. Your feedback is invaluable to us, and we will continue to strive to provide a better experience for all our tenants. If you have any further concerns or require assistance, please don't hesitate to contact *** or otherwise the building manager. Thank you for your understanding and patience.
Kindest Regards,
Ithemba Property
We sincerely apologize for the inconvenience caused by the temporary outage of the lift. We understand the frustration this may cause and assure you that our service provider is diligently working to rectify the issue as soon as possible. However, we do understand that this situation has occurred more frequently than desired, and we are actively exploring solutions to prevent such occurrences in the future. Your feedback is invaluable to us, and we will continue to strive to provide a better experience for all our tenants. If you have any further concerns or require assistance, please don't hesitate to contact *** or otherwise the building manager. Thank you for your understanding and patience.
Kindest Regards,
Ithemba Property
Best regards,