LM
Lebohang M
1 reviews | Active since Jan 2026
13 Jan 2026, 22:11
YOU WON'T GET YOUR REFUND
Stay with them at your own risk, very disrespectful staff they will disregard you. I move out in November and they are refusing to pay me my deposit back, I am being told that I owe them instead. I left my apartment clean an moved out before 12pm as per their rule but they are still finding reasons not to give me my deposit back. I was staying at ONYX and they have old outdated apartments with no tiles and lots of ROACHES!!!!!!!
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Ithemba Property Management's replyOfficial
14 Jan 2026, 10:06Dear Lebohang,
Upon investigating the matter, we have noted that the reason the deposit was not paid out is due to a late notice charge that was app**** to your account. This charge is equivalent to your basic rental amount, which is also equal to the value of your deposit. In addition, maintenance-related charges were incurred for the unit, which further impacted the deposit balance.
The late notice charge is a penalty app**** as a result of a breach of lease, specifically for not providing the required 20 business days’ written notice to Ithemba, as outlined in Clause 20 of your lease agreement titled “Cancellation of this Lease Agreement by the Tenant before the expiry of the initial period or any further fixed-term period.” This breach was formally communicated and documented in your notice of termination ticket (reference number 316955), where the applicable amount was clearly stipulated. The notice form detailing this charge was provided to you and duly signed at the time.
We want to ensure you have full transparency. Should you require further information regarding the maintenance charges app**** to your unit, you are welcome to request a copy of the inspection report via the ticket logged with us in relation to your deposit refund. Our team will gladly assist you and provide the necessary breakdown.
We trust that the above explanation provides clearer insight into the charges app**** and the current status of your deposit.
Kind Regards
Ithemba Property
Upon investigating the matter, we have noted that the reason the deposit was not paid out is due to a late notice charge that was app**** to your account. This charge is equivalent to your basic rental amount, which is also equal to the value of your deposit. In addition, maintenance-related charges were incurred for the unit, which further impacted the deposit balance.
The late notice charge is a penalty app**** as a result of a breach of lease, specifically for not providing the required 20 business days’ written notice to Ithemba, as outlined in Clause 20 of your lease agreement titled “Cancellation of this Lease Agreement by the Tenant before the expiry of the initial period or any further fixed-term period.” This breach was formally communicated and documented in your notice of termination ticket (reference number 316955), where the applicable amount was clearly stipulated. The notice form detailing this charge was provided to you and duly signed at the time.
We want to ensure you have full transparency. Should you require further information regarding the maintenance charges app**** to your unit, you are welcome to request a copy of the inspection report via the ticket logged with us in relation to your deposit refund. Our team will gladly assist you and provide the necessary breakdown.
We trust that the above explanation provides clearer insight into the charges app**** and the current status of your deposit.
Kind Regards
Ithemba Property
Ithemba Property Management's reply14 Jan 2026, 10:06
Official
Dear Lebohang,
Upon investigating the matter, we have noted that the reason the deposit was not paid out is due to a late notice charge that was app**** to your account. This charge is equivalent to your basic rental amount, which is also equal to the value of your deposit. In addition, maintenance-related charges were incurred for the unit, which further impacted the deposit balance.
The late notice charge is a penalty app**** as a result of a breach of lease, specifically for not providing the required 20 business days’ written notice to Ithemba, as outlined in Clause 20 of your lease agreement titled “Cancellation of this Lease Agreement by the Tenant before the expiry of the initial period or any further fixed-term period.” This breach was formally communicated and documented in your notice of termination ticket (reference number 316955), where the applicable amount was clearly stipulated. The notice form detailing this charge was provided to you and duly signed at the time.
We want to ensure you have full transparency. Should you require further information regarding the maintenance charges app**** to your unit, you are welcome to request a copy of the inspection report via the ticket logged with us in relation to your deposit refund. Our team will gladly assist you and provide the necessary breakdown.
We trust that the above explanation provides clearer insight into the charges app**** and the current status of your deposit.
Kind Regards
Ithemba Property
Upon investigating the matter, we have noted that the reason the deposit was not paid out is due to a late notice charge that was app**** to your account. This charge is equivalent to your basic rental amount, which is also equal to the value of your deposit. In addition, maintenance-related charges were incurred for the unit, which further impacted the deposit balance.
The late notice charge is a penalty app**** as a result of a breach of lease, specifically for not providing the required 20 business days’ written notice to Ithemba, as outlined in Clause 20 of your lease agreement titled “Cancellation of this Lease Agreement by the Tenant before the expiry of the initial period or any further fixed-term period.” This breach was formally communicated and documented in your notice of termination ticket (reference number 316955), where the applicable amount was clearly stipulated. The notice form detailing this charge was provided to you and duly signed at the time.
We want to ensure you have full transparency. Should you require further information regarding the maintenance charges app**** to your unit, you are welcome to request a copy of the inspection report via the ticket logged with us in relation to your deposit refund. Our team will gladly assist you and provide the necessary breakdown.
We trust that the above explanation provides clearer insight into the charges app**** and the current status of your deposit.
Kind Regards
Ithemba Property