RM
Reitumetse M
1 reviews | Active since Dec 2024
22 Dec 2024, 16:42
Worst rental place ever
The worst… I thought Johannesburg was bad but the Pretoria branch is even worse. They keep charging me even though I moved out and followed proper procedures for moving. I moved out in October, paid the November statement, now I got a statement for December and January. It’s really a nightmare I wouldn’t recommend the place to anyone
Helpful (0)
Replies (4)0
Replies (4)
Ithemba Property Management's replyOfficial
23 Dec 2024, 18:13Hello Reitumetse,
We sincerely apologize for your frustrating experience and for the inconvenience caused. We’ve escalated this matter to management for urgent review. We are committed to resolving such issues and improving our processes.
Thank you for bringing this to our attention.
Ithemba Property
We sincerely apologize for your frustrating experience and for the inconvenience caused. We’ve escalated this matter to management for urgent review. We are committed to resolving such issues and improving our processes.
Thank you for bringing this to our attention.
Ithemba Property
Ithemba Property Management's reply23 Dec 2024, 18:13
Official
Hello Reitumetse,
We sincerely apologize for your frustrating experience and for the inconvenience caused. We’ve escalated this matter to management for urgent review. We are committed to resolving such issues and improving our processes.
Thank you for bringing this to our attention.
Ithemba Property
We sincerely apologize for your frustrating experience and for the inconvenience caused. We’ve escalated this matter to management for urgent review. We are committed to resolving such issues and improving our processes.
Thank you for bringing this to our attention.
Ithemba Property
RM
Reitumetse M's updateReviewer Update
27 Dec 2024, 23:34I’m still waiting for the matter to be resolved. I haven’t received any response or update from the company to show that my issue has been resolved
RM
Reitumetse M's update27 Dec 2024, 23:34
Reviewer Update
I’m still waiting for the matter to be resolved. I haven’t received any response or update from the company to show that my issue has been resolved
Ithemba Property Management's replyOfficial
13 Jan 2025, 12:14Hello Reitumetse,
Lefa engaged the finance and billing department regarding your matter.
Please note that the issue in question has been resolved. A credit of the same amount has be passed and we can confirm that you do not have a balance owing with Ithemba.
We hope the above is in order.
Ithemba Property
Lefa engaged the finance and billing department regarding your matter.
Please note that the issue in question has been resolved. A credit of the same amount has be passed and we can confirm that you do not have a balance owing with Ithemba.
We hope the above is in order.
Ithemba Property
Ithemba Property Management's reply13 Jan 2025, 12:14
Official
Hello Reitumetse,
Lefa engaged the finance and billing department regarding your matter.
Please note that the issue in question has been resolved. A credit of the same amount has be passed and we can confirm that you do not have a balance owing with Ithemba.
We hope the above is in order.
Ithemba Property
Lefa engaged the finance and billing department regarding your matter.
Please note that the issue in question has been resolved. A credit of the same amount has be passed and we can confirm that you do not have a balance owing with Ithemba.
We hope the above is in order.
Ithemba Property
RM
Reitumetse M's updateReviewer Update
13 Jan 2025, 16:21He did, and he really made sure the query was resolved. He was very patient and helpful, more than anything he was polite.
Thank you so much to Lefa, he really relieved my frustrations
Thank you so much to Lefa, he really relieved my frustrations
RM
Reitumetse M's update13 Jan 2025, 16:21
Reviewer Update
He did, and he really made sure the query was resolved. He was very patient and helpful, more than anything he was polite.
Thank you so much to Lefa, he really relieved my frustrations
Thank you so much to Lefa, he really relieved my frustrations