KS
Kenosi S
1 reviews | Active since Feb 2024
08 Mar 2024, 15:17
Worst customer service
Having wifi issues again and customer service and building manager are not willing to assist. No one willing to take accountability for the issue. I was at the office from 2pm and till 15:15 no one assisted me or even took my query seriously. A joke was even made amongst customer service reps that they have so many tickets that they haven't worked on, whilst I'm constantly told to raise a ticket. What service is this?
Helpful (0)
Replies (1)0
Replies (1)
Ithemba Property Management's replyOfficial
11 Mar 2024, 10:04Hello Kenosi, Thank you for bringing this to our attention and our sincerest apologies that you have had this experience in our buildings and our offices. We at Ithemba Property strive to provide the best service and overall experience and have escalated the matter accordingly. Please advise on your experience and the building of residence in for us to investigate these issues as it is of the utmost importance to us that our tenants receive the best service and respect they deserve. Regards, Ithemba Property
Ithemba Property Management's reply11 Mar 2024, 10:04
Official
Hello Kenosi, Thank you for bringing this to our attention and our sincerest apologies that you have had this experience in our buildings and our offices. We at Ithemba Property strive to provide the best service and overall experience and have escalated the matter accordingly. Please advise on your experience and the building of residence in for us to investigate these issues as it is of the utmost importance to us that our tenants receive the best service and respect they deserve. Regards, Ithemba Property