1 reviews | Active since Aug 2012
Wi-Fi Down for Weeks, No Accountability or Support
I have been without a working Wi-Fi connection since 22 December 2025, and despite repeatedly reporting the issue, nothing has been resolved.
I have been sent from pillar to post, with no one taking ownership of the problem. Instead of receiving proper support, I am expected to chase multiple parties myself, while the landlord has been completely unhelpful. This is unacceptable customer service.
What makes this situation even more frustrating is the double standard. When rent is even slightly overdue, the Wi-Fi is switched off almost immediately. However, when the service is not working through no fault of my own, I am expected to wait nearly two weeks with no urgency, accountability, or clear communication.
This delay is unreasonable and unfair. A basic service that is paid for monthly should not take weeks to fix. I need this matter resolved immediately, not excuses or further run-around.
I am extremely disappointed
Thank you for bringing this matter to our attention and for your continued patience throughout the process.
We acknowledge and understand your concerns regarding the length of time taken to resolve this issue and sincerely apologize for the frustration this may have caused. Our service provider initially experienced challenges in diagnosing the problem, as their systems indicated that your connectivity was active on their end, while the service was unfortunately unavailable from your side.
Following our escalation of the matter, the service provider conducted a more in-depth investigation to ensure that the root cause was accurately identified and that an appropriate resolution could be implemented as promptly as possible.
We are pleased to confirm that the investigation has now been completed and that the connectivity issue you were experiencing has been successfully resolved by our service provider.
Please accept our sincere apologies for the inconvenience caused during the resolution process, as well as for any shortcomings in our communication along the way. We value your feedback and will use this experience to improve our service and communication going forward.
Kind Regards
Ithemba Property
Thank you for bringing this matter to our attention and for your continued patience throughout the process.
We acknowledge and understand your concerns regarding the length of time taken to resolve this issue and sincerely apologize for the frustration this may have caused. Our service provider initially experienced challenges in diagnosing the problem, as their systems indicated that your connectivity was active on their end, while the service was unfortunately unavailable from your side.
Following our escalation of the matter, the service provider conducted a more in-depth investigation to ensure that the root cause was accurately identified and that an appropriate resolution could be implemented as promptly as possible.
We are pleased to confirm that the investigation has now been completed and that the connectivity issue you were experiencing has been successfully resolved by our service provider.
Please accept our sincere apologies for the inconvenience caused during the resolution process, as well as for any shortcomings in our communication along the way. We value your feedback and will use this experience to improve our service and communication going forward.
Kind Regards
Ithemba Property