SB
Simeleni B
1 reviews | Active since Aug 2023
12 Oct 2023, 20:56
What I want just want this manager to treat us with care we can't keep on being charged for her mistakes always
Im not even treated nicely, even if they did a mistake they will hold that mistake into us as tanants charging us lot of water on their mistake my toilet was leaking cz of their mantanace they ddnt fix it nice, they left saying they come back and fix it cz they were changing their system f flashing now I'm being charged lot of money like 1600 for just water I'm not happy at all with you survice I have been with ithemba for 3 yrs this nonsense I ddnt see it then came this new manager she dnt care abt the tanants at all
Helpful (0)
Replies (4)0
Replies (4)
Ithemba Property Management's replyOfficial
13 Oct 2023, 09:18Hi Simeleni,
We are truly sorry to hear about your negative experience. Your feedback is essential to us, and we take your concerns seriously. We will promptly escalate this matter to our billing department to investigate the issue with the water charges and ensure that it is resolved.
We are truly sorry to hear about your negative experience. Your feedback is essential to us, and we take your concerns seriously. We will promptly escalate this matter to our billing department to investigate the issue with the water charges and ensure that it is resolved.
We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.
Kind regards,
Ithemba Property
Kind regards,
Ithemba Property
Ithemba Property Management's reply13 Oct 2023, 09:18
Official
Hi Simeleni,
We are truly sorry to hear about your negative experience. Your feedback is essential to us, and we take your concerns seriously. We will promptly escalate this matter to our billing department to investigate the issue with the water charges and ensure that it is resolved.
We are truly sorry to hear about your negative experience. Your feedback is essential to us, and we take your concerns seriously. We will promptly escalate this matter to our billing department to investigate the issue with the water charges and ensure that it is resolved.
We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.
Kind regards,
Ithemba Property
Kind regards,
Ithemba Property
SB
Simeleni B's updateReviewer Update
13 Oct 2023, 11:00Yes please help us it's not even the first time they overcharge us I'm not happy at all this will lead me to move out of ithemba property because of this treatment that we get sometimes they take long to respond the imails watsap massages
SB
Simeleni B's update13 Oct 2023, 11:00
Reviewer Update
Yes please help us it's not even the first time they overcharge us I'm not happy at all this will lead me to move out of ithemba property because of this treatment that we get sometimes they take long to respond the imails watsap massages
SB
Simeleni B's updateReviewer Update
13 Oct 2023, 11:06That not good for us as their tanants they don't have customer care especially this manager that we have at Randacxecative,Bonani was very good to us we were staying happy with him as our building manager. it's bieng rood not to respond whilst I need help. I love ithemba property but the way we biegn treated I'm very disappointed with Ithemba management
SB
Simeleni B's update13 Oct 2023, 11:06
Reviewer Update
That not good for us as their tanants they don't have customer care especially this manager that we have at Randacxecative,Bonani was very good to us we were staying happy with him as our building manager. it's bieng rood not to respond whilst I need help. I love ithemba property but the way we biegn treated I'm very disappointed with Ithemba management
Ithemba Property Management's replyOfficial
13 Oct 2023, 12:54Hi Simeleni,
We're sorry for any frustration this has caused you. Your case has been escalated to the relevant department for immediate attention. Please expect to hear from us soon. Thank you for your patience.
Kind regards,
Ithemba Property
We're sorry for any frustration this has caused you. Your case has been escalated to the relevant department for immediate attention. Please expect to hear from us soon. Thank you for your patience.
Kind regards,
Ithemba Property
Ithemba Property Management's reply13 Oct 2023, 12:54
Official
Hi Simeleni,
We're sorry for any frustration this has caused you. Your case has been escalated to the relevant department for immediate attention. Please expect to hear from us soon. Thank you for your patience.
Kind regards,
Ithemba Property
We're sorry for any frustration this has caused you. Your case has been escalated to the relevant department for immediate attention. Please expect to hear from us soon. Thank you for your patience.
Kind regards,
Ithemba Property