M
Malau
1 reviews | Active since Oct 2023
14 Mar 2024, 04:57
Water issue
Everytime there is a water issue in City Of Joburg there are some units in Metropolitan that stays over 7 days with no water even after the municipality have restored the water and when you complain to the property manager Thabo and Akhona all they suggest is for you to relocate or vacate the unit an get another 1,the issue here is that these people don't have friendly staff. You can't advice a tenant to move out, you know moving is an administration on its own, the moving costs etc they will be incured by me not them, instead of finding a solution to the problem in those units and fix them they suggest you move and they will allocate the unit to someone new and they continue with the same problem
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Replies (2)
Ithemba Property Management's replyOfficial
14 Mar 2024, 09:36Hello Malau,
We're truly sorry to hear about the inconvenience and frustration you've been experiencing due to the issues with the water supply.
We want to make sure we address your specific concerns as swiftly and effectively as possible. Our team will be in touch to assist you directly to work towards resolving this
Thank you for bringing this to our attention.
Regards,
Ithemba Property
We're truly sorry to hear about the inconvenience and frustration you've been experiencing due to the issues with the water supply.
We want to make sure we address your specific concerns as swiftly and effectively as possible. Our team will be in touch to assist you directly to work towards resolving this
Thank you for bringing this to our attention.
Regards,
Ithemba Property
Ithemba Property Management's reply14 Mar 2024, 09:36
Official
Hello Malau,
We're truly sorry to hear about the inconvenience and frustration you've been experiencing due to the issues with the water supply.
We want to make sure we address your specific concerns as swiftly and effectively as possible. Our team will be in touch to assist you directly to work towards resolving this
Thank you for bringing this to our attention.
Regards,
Ithemba Property
We're truly sorry to hear about the inconvenience and frustration you've been experiencing due to the issues with the water supply.
We want to make sure we address your specific concerns as swiftly and effectively as possible. Our team will be in touch to assist you directly to work towards resolving this
Thank you for bringing this to our attention.
Regards,
Ithemba Property
M
Malau's updateReviewer Update
14 Mar 2024, 09:47Your team don't have a solution to my problem they suggest I move from the unit, why did they make me choose that unit if they knew it had water issues since I moved in here in October I think this is the 6th time where we have to go a week without water, they suggest I move at whose costs really, who should incure the moving costs and moving is an administration and they always ly to say we will sent Specialists to check if there is nothing wrong with the water supply in the unit
M
Malau's update14 Mar 2024, 09:47
Reviewer Update
Your team don't have a solution to my problem they suggest I move from the unit, why did they make me choose that unit if they knew it had water issues since I moved in here in October I think this is the 6th time where we have to go a week without water, they suggest I move at whose costs really, who should incure the moving costs and moving is an administration and they always ly to say we will sent Specialists to check if there is nothing wrong with the water supply in the unit