1 reviews | Active since Mar 2026
⚠️ WARNING: Extremely Unprofessional Property Agent – Avoid at All Costs ⚠️
⚠️ WARNING: Extremely Unprofessional Property Agent – Avoid at All Costs ⚠️
My brother and I paid a deposit and first month’s rent in good faith for an apartment we selected. We later found out that the agent had given that unit away to someone else—without informing us.
Instead, we were offered a completely different apartment that was significantly smaller, with no clear communication about the size. It was imp**** to be the same unit as advertised online, which was highly misleading.
After raising concerns, communication became almost non-existent—calls ignored and messages unanswered.
We were eventually assigned a *new agent* to handle our refund, but weeks later we are still being strung along. Every time a payout date is given, it gets delayed at the last minute with excuses about “incorrect forms.” This has happened repeatedly, with new issues raised each time.
This is not just poor service—it’s a clear pattern of dishonesty, delay, and lack of accountability.
We have now escalated the matter to our lawyers and submitted all supporting evidence.
If you’re considering doing business here—DON’T. Save yourself the stress, time, and money.
We are still waiting for our refund.
We confirm that we have received and carefully reviewed the feedback you submitted.
Firstly, please accept our sincere apologies for your experience. We fully understand that searching for a new home is a significant and often sensitive process, requiring timely communication, transparency, and professionalism from all parties involved—particularly from those entrusted with providing letting services. We deeply regret that your experience did not meet these expectations.
Following a thorough review of your concerns, the matter was escalated to our Letting Management team. We have since received confirmation that your refund will be processed and paid to both you and your brother.
We would also like to acknowledge that the reassignment of your unit to another party was not handled appropriately. This does not reflect our standards of service. The matter has been addressed internally, and the necessary disciplinary steps have been taken to ensure accountability. We are also implementing measures to prevent a recurrence of such incidents and to uphold the level of service our clients rightfully expect.
Once again, we sincerely apologize for the inconvenience, frustration, and disappointment caused. We truly value your trust and the opportunity you initially placed in us, and we regret that we did not meet your expectations in this instance. Please be assured that your feedback has been taken seriously and will contribute to meaningful improvements in our processes and service delivery going forward.
Kind Regards
Ithemba Property
We confirm that we have received and carefully reviewed the feedback you submitted.
Firstly, please accept our sincere apologies for your experience. We fully understand that searching for a new home is a significant and often sensitive process, requiring timely communication, transparency, and professionalism from all parties involved—particularly from those entrusted with providing letting services. We deeply regret that your experience did not meet these expectations.
Following a thorough review of your concerns, the matter was escalated to our Letting Management team. We have since received confirmation that your refund will be processed and paid to both you and your brother.
We would also like to acknowledge that the reassignment of your unit to another party was not handled appropriately. This does not reflect our standards of service. The matter has been addressed internally, and the necessary disciplinary steps have been taken to ensure accountability. We are also implementing measures to prevent a recurrence of such incidents and to uphold the level of service our clients rightfully expect.
Once again, we sincerely apologize for the inconvenience, frustration, and disappointment caused. We truly value your trust and the opportunity you initially placed in us, and we regret that we did not meet your expectations in this instance. Please be assured that your feedback has been taken seriously and will contribute to meaningful improvements in our processes and service delivery going forward.
Kind Regards
Ithemba Property