1 reviews | Active since Feb 2024
Very helpful service from Siya, horrible experience from the internal team!
A big thank you to Siya who assisted me with viewing and the entire application! He was extremely helpful and available for all the questions I had. However, I feel that the vetting process was ridiculously unreasonable. They always want something else, just when you feel you have provided enough information. I work in insurance and I am aware that they need to cover all their aspects. The initial application seems simple until they require an excessive amount of information which I felt was not only excessive but extremely unreasonable. I also expressed my dissatisfaction to my agent who was completely understanding. I will not be renewing my lease as I feel that this entire process from the internal team was extremely draining. Your vetting process can't be such a tedious process yet you advertised "no bank statement still welcome"? I had to send through numerous statements so I wouldn't fall for it if I were you(I app**** before those advertisments came out). I am only staying because I was in need a rental. Now that I have time to properly search, I won't be using them in future.
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about the assistance you received in securing your apartment, and we are equally grateful for your honesty regarding the challenges you experienced during the vetting process.
Please accept our sincere apologies for any frustration or inconvenience caused by the repeated requests for documentation. We fully understand how this may have felt excessive and disruptive, particularly during what should be an exciting and seamless process.
We would like to provide some clarity around the situation. Our vetting procedures are designed to ensure compliance, accuracy, and the protection of all parties involved in the transaction. In certain instances, additional documentation may be required as part of these checks. However, we acknowledge that the communication and coordination surrounding these requests did not meet the high standard of efficiency and clarity that we strive to uphold.
We recognize that a smoother, more streamlined approach should have been provided, with clearer guidance upfront to prevent the need for repeated follow-ups. This experience has highlighted an opportunity for us to improve our internal processes and ensure better alignment between our teams, so that our clients receive consistent and well-coordinated support from start to finish.
Please rest assured that your feedback has been taken seriously, and we are actively reviewing how we communicate document requirements to avoid similar situations in the future. Our goal is always to make the process as straightforward and stress-free as possible.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout the process. It was a pleasure assisting you, and we are delighted that you were ultimately able to secure your apartment.
Should you have any further questions or require assistance with anything else, please do not hesitate to reach out. We remain at your service.
Regards,
Ithemba Property
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about the assistance you received in securing your apartment, and we are equally grateful for your honesty regarding the challenges you experienced during the vetting process.
Please accept our sincere apologies for any frustration or inconvenience caused by the repeated requests for documentation. We fully understand how this may have felt excessive and disruptive, particularly during what should be an exciting and seamless process.
We would like to provide some clarity around the situation. Our vetting procedures are designed to ensure compliance, accuracy, and the protection of all parties involved in the transaction. In certain instances, additional documentation may be required as part of these checks. However, we acknowledge that the communication and coordination surrounding these requests did not meet the high standard of efficiency and clarity that we strive to uphold.
We recognize that a smoother, more streamlined approach should have been provided, with clearer guidance upfront to prevent the need for repeated follow-ups. This experience has highlighted an opportunity for us to improve our internal processes and ensure better alignment between our teams, so that our clients receive consistent and well-coordinated support from start to finish.
Please rest assured that your feedback has been taken seriously, and we are actively reviewing how we communicate document requirements to avoid similar situations in the future. Our goal is always to make the process as straightforward and stress-free as possible.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout the process. It was a pleasure assisting you, and we are delighted that you were ultimately able to secure your apartment.
Should you have any further questions or require assistance with anything else, please do not hesitate to reach out. We remain at your service.
Regards,
Ithemba Property