Very bad worse service ever at Eyethu house

Worst service

I moved in in December and my apartment was on R3699 but the bill has been on R4400/4500 , by then we were sharing as 3 people then one lost his mom and left but the amount never changed , so we asked for a swap to a bachelor abs they forgot our application they say and last month we app**** again and hey didn’t swap us cause we were short with R200 abs we told them we can’t afford now cause we left as 2 of us only then this month we haven’t received our payments from month end till now and on the 08th our apartment has been locked since then we can’t access it for work nothing we been sleeping outside since the 08th and there’s a virus out there and we are chased out to sleep on the streets all our property , I also work online and I haven’t been able to cause I’m locked outside and my laptop and everything is inside ... So I need help to access my apartment and I emailed them that will make payment as soon as I receive it on the 15th week they blocked me from all communication I can’t send an email nor call them at all

So I really need to understand how do hey block a client and not even want to make communication with hence they locked my property inside my apartment