CM
Charmaine M
1 reviews | Active since Sept 2025
10 Sept 2025, 14:08
Urban 8 flats
If there was an option to rate them I would, I have never seen such incompetence and unprofessionalism. I have been going back and forth with Angel about the water bill but no one is available to assist. I was even told that when my brothers moved in the unit didn’t have a stove. What are we paying for? And now they switched their electricity because they don’t want to revise their bill. No one is available to assist even her manager doesn’t pick up calls. Do not even think of moving into this property.
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Ithemba Property Management's replyOfficial
17 Sept 2025, 10:02Dear Charmaine,
As previously advised on your support ticket, the increase in your outstanding balance is due to corrections made to previously incorrect water billing. These adjustments required a back-billing process, which resulted in the updated charges.
Regarding the electricity issue, we can confirm that the fault has been resolved by your building manager. Your biometric access will be reinstated once the arrangement application process has been completed.
Should you have any further questions or require assistance with the application, please don’t hesitate to reach out.
Kind Regards
Ithemba Property
As previously advised on your support ticket, the increase in your outstanding balance is due to corrections made to previously incorrect water billing. These adjustments required a back-billing process, which resulted in the updated charges.
Regarding the electricity issue, we can confirm that the fault has been resolved by your building manager. Your biometric access will be reinstated once the arrangement application process has been completed.
Should you have any further questions or require assistance with the application, please don’t hesitate to reach out.
Kind Regards
Ithemba Property
Ithemba Property Management's reply17 Sept 2025, 10:02
Official
Dear Charmaine,
As previously advised on your support ticket, the increase in your outstanding balance is due to corrections made to previously incorrect water billing. These adjustments required a back-billing process, which resulted in the updated charges.
Regarding the electricity issue, we can confirm that the fault has been resolved by your building manager. Your biometric access will be reinstated once the arrangement application process has been completed.
Should you have any further questions or require assistance with the application, please don’t hesitate to reach out.
Kind Regards
Ithemba Property
As previously advised on your support ticket, the increase in your outstanding balance is due to corrections made to previously incorrect water billing. These adjustments required a back-billing process, which resulted in the updated charges.
Regarding the electricity issue, we can confirm that the fault has been resolved by your building manager. Your biometric access will be reinstated once the arrangement application process has been completed.
Should you have any further questions or require assistance with the application, please don’t hesitate to reach out.
Kind Regards
Ithemba Property