SA
Shenaaz A

1 reviews | Active since Jul 2022

10 Jan 2024, 04:16

Unprofessional *********

The Worst Property Practitioners. All reviews are True as I've experienced most that's mentioned here. Truth about the Outages at the Diamond's. Olive Urban, the water Pressure Valve get's Blocked by the building manager John. Even though you pay your full rental with Utilities, they block your water, email & WiFi etc to frustrate tenants to leave. They never Admit to their wrong doing. They take the Law into their own hands. They infest your place with bed bugs in your absence. The ****roaches are never ending walking freely in the communal areas. They Add extra Utility Admin fees to your rental. The building managers have Master Keys to enter your unit in your absence. Building managers especially Olive Urban are Very Cruel & Vile. I have an Arbitration Ruling since July 23 which Ithemba management didn't Abide with. Contempt of court. Tenants have their Rights to fight for Justice & Don't Allow them to Continue with ******** Acts. Speak Out, Raise your Voice to Stop leasing agents from taking the Law into their own hands. We must Expose them... Enough is Enough....

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Replies (12)
SA
Shenaaz A's update10 Jan 2024, 04:28
Reviewer Update
Never give Up no matter how long it takes. Their Aim is to Frustrate tenants to leave. Know your Legal Rights and Don't Allow them to Bully you to leave. Ithemba have a Policy that they they're Not just a Company but a family. Lies!!! It's Marketing tools to Attract client's. Believe All Reviews as it will help you for choosing an Honest leasing agents in future. Tenants have a Loss and it's our hard earned money which gets taken ********ly...
SA
Shenaaz A's update10 Jan 2024, 04:35
Reviewer Update
For those that Don't know In cases wherby leasing agents Block Utilities. Lock you out or take all your possessions? Please go the the Magistrates court to Apply for an Ex Party Urgent Application. The clerk of the court will Explain the Process. You can get your Possessions back Restoration of water/electricity the same day with the Urgent Spoliation Order...
Ithemba Property Management
Ithemba Property Management's reply11 Jan 2024, 09:34
Official
Dear Shenaaz,

We're truly sorry to hear about your negative experience with our property management. We want to assure you that we will investigate the matters raised.

We strive to create a comfortable and safe environment for all our tenants, and it is clear we have not met these standards in your case. Your feedback is invaluable for us to improve our services.

Kind regards,
Ithemba Property
SA
Shenaaz A's update12 Jan 2024, 18:50
Reviewer Update
Thank you for your Reply and apology Ithemba Property Management. I spoke with Mark (Billing Manager) yesterday and he ensured me that he will investigate the ongoing ************ with the huge Fabricated Attorneys fees that was added to my January 24 rental statement. Awaiting he's feedback.
SA
Shenaaz A's update29 Jan 2024, 21:13
Reviewer Update
Now when I tried ro speak with higher management and or the Director of Ithemba Property? Reception told me I'm Not allowed to wait at reception where the CEO & other Higher management employee's are. She was off handed & spoke in an aggressive tone of voice. Demanding I leave & wait at the other reception area where the customer services agents are located. The Fabricated ******** Legal fees they Added to my rental statement of +-R17000 they Refuse to Reverse. I even went back to the Magistrates court to obtain Evidence that the Respondent is Liable to pay All Legal Cost for the (Spoliation) Order. My Case was concluded on the 22/01/24. Their attorney ensured me that he'll inform his client (Ithemba Property) for being Liabe to pay the Legal Costs. Now how can any Leasing Agent add their Legal fees to a tenants rental statement, and Adamant that I should pay their legal fees? SHOCKING! TO WHAT EXTEND THEY'LL GO TO FRUSTRATE TENANTS TO LEAVE. SORRY I'M NOT GOING ANYWHERE CAUSE I'M THE VICTIM HERE. THIS IS ONE CASE TWEY WILL NOT WIN! ILL FIGHT FOR JUSTICE CAUSE MY TRUTH & SUBSTANTIVE EVIDENCE IS MY CONFIDENCE. VIVA πŸ’ͺπŸ’ͺπŸ’ͺ
SA
Shenaaz A's update16 Feb 2024, 16:42
Reviewer Update
Never Ending story. NO water since Sunday night (11/02/24). No Notification or update as to why we have NO water for a week. The building manager (John) doesn't even communicate with tenants regarding a small water tank that will deliver water for tenants. Thanks to the very kind security guard (Josephine) who came to inform me on Wednesday (14/02/24,) that the bakkie will the water tank will come to deliver water. Shockingly the water tank is very small and Not all tenants will Benefit from this water. How do one live without water? NO it's impossible! I'm taking Legal Action against Ithemba Property for taking the law into their own hands and Continueously Breaching the Lease agreement. I have already consulted with attorneys and the process takes time. PLEASE INFORM HIGHER MANAGEMENT GUSTUV, ALAN TAIT'S ETC THAT I'M NOT LETTING THIS SLIDE. I'VE BEEN THROUGH TO MUCH WITH ONGOING HARASSMENT ************ AND VICTIMIZATION. ADDING THEIR LEGAL FEES TO MY RENTAL STATEMENT WAS THE LAST STRAW. MY SPOLIATION CASE WAS CLOSED ON THE 22/01/24 AND I FORWARDED YOURSELF THE PROOF OF MAGISTRATE VAN DER MERWE's NOTES SHE MADE IN MY FILE. I REFUSE TO BE INTIMIDATED BY ANYONE (DEPARTMENTS) AT ITHEMBA PROPERTY REGARDING MY ONGOING ISSUES. NB: PLEASE NOTE THAT WE HAVE NO WATER SINCE SUNDAY NIGHT (11/02/24) TILL TODATE. THE BUILDING MANAGER (JOHN) DOESN'T COMMUNICATE WITH ANY TENANTS REGARDING THIS SITUATION. ALSO A BAKKIE WITH A SMALL WATER TANK CAME HERE SINCE MONDAY(12/02/24). I WASN'T EVEN AWARE OF THE WATER TANK DELIVERING WATER. THE SECURITY (Josephine) was kind to inform myself Wednesday morning that the water tank will be at Olive Urban twice a day. The water tank is very Small and therefore Not all tenants benefit's from this water. I went downstairs at 17:30pm and some tenants with myself, waited for almost two hours from 17:30pm till 19pm for the water tank to arrive. I had to go upstairs to do my prayers at 19pm. When I went downstairs I found that tenants were already coming upstairs with full buckets of water. I got one bucket (20 liters) of water only as the water wasn't enough for all tenants to get it. WHY IS THE WATER AN ISSUE IF THEIRS NO WATER OUTAGE IN CBD JOHANNESBURG? THIS IS THE ONLY BUILDING WITH NO WATER THIS WEEK.PLEASE IM SENDING MY EMAIL TO YOURSELF AS YOU'RE AWARE THAT ALL MY EMAIL'S ARE BLOCKED FOR ALL EMPLOYEES AT ITHEMBA PROPERTY. Shenaaz Adams
SA
Shenaaz A's update10 Mar 2024, 16:18
Reviewer Update
I would like to further State that the Victimization Harrassment & ************ Never seems to end. I expected this. If a company as such #IthembaProperty is Dishonest & their customer services are Extremely Pathetic? They will Not Admit to any of their Ongoing Victimization/Harassment/************. Not Complying with the Arbitration Ruling/Contempt of Court & Breaching their own Lease agreement? They now Intimidating me Further, to get their Attorneys to sent me a three page letter to Vacate the premises Lol. This letter gets pushed on the side of my door after 23pm on Friday 8/3/24 (Unprofessional). Their ************ doesn't Scare me at All because they should know Better that I know my Legal rights. As I fully Well know what they can & Cannot do. So many Lies on this letter Accusing me Falsly with Fabricated things 😳 They will Obviously Turn everything around to make me the Villain. Hello I'm the Only Victim here. The Lies will not get them anywhere as The Truth will Prevail in the End. God fights my Battles for me πŸ™Œβ˜οΈπŸ€² This is One fight they will Not Succeed with No matter how Good their attorneys areπŸ€” As long as I'm Truthful & have Substantive Evidence? They will Not SUCCEED. I WILL NEVER EVER RECOMMEND ANY FAMILY/FRIEND'S TO #ITHEMBAPROPERTY EVER... πŸ™Œ
SA
Shenaaz A's update03 May 2024, 18:28
Reviewer Update
Unfair Practice Regulations 2001
Further to my Ongoing issues with Ithemba Property? I app**** for a Protection Order at the court for Harrass/************/Victimization which was Dismissed. I wasnt happy about the entire Process. Reason is that their were No Proper Legal Procedures followed by the Respondents attorney. Also the Magistrate accepted both Affadivits from the attorney. I questioned her as I told her it's Not Procedurely done Correct. I was Shocked to hear the Judgement as it was a case of a Pr tection order for Harrassent/************/Victimization between Building manager (Landlord/tenant). The Magistrate allowed the attorney to Proceed even though he failed to serve & file an intention to appose the matter in the 24 hour time frame. He failed to serve & file the Answering Afadavit in the 10 days time frame timeously. He didn't file a Plea. He entered a Defective entry of notice of intention to defend. He again repeated the same error at my Judgement date. He Failed to serve & file the Supplementary Affidavit in the 10 days time frame timeously. He entered a Defective entry of notice of intention to defend. He has done same with my Spoliation Order in January 2024. Never heard from the Respondent or their attorney. My Spoliation Order was made Moot by the Magistrate. Respondents attorney was ordered to advise the Respondent (Ithemba Property) that they Liable to pay all Legal fees. The legal fees plus interest were Added to my January 2024 rental statement. (******** fees). This ******** Legal fees accumulated to +-R54000.00 with interest. My water was restored on the 4/4/24 hence my toilet, kitchen sink & bathroom basin is blocked till today 😳 They trying their Utmost Best to Frustrate me to leave which I WILL NOT AS IM THE VICTIM HERE. THE LIES NEVE SEEMS TO END. THEY TU N EVERYTHING AROUND TO DEFEND THEMSELVES. The building manager instructed his security guard's to Harrass me further since after my Protectection order was finalized on teh 30/4/24. The security guard informed me twice this week that the building manager told her to Not to open the Security gates for me to exit. My finger prints Never registered on teh Biometrics access and I gave them am Afadavit 3 years ago that my fingers were injured at work with a Vault door. The Harassment Never seems to end. No sanitation since 2intjs ago. No maintenance done since last year. I Opened a New case at the Housing Tribunal for Unfair Practice Regulations 2001. I issued them with the Housing Tribunal notice for Mediation yesterday. This morning I met teh Deputy Sherriff to attach goods. They Retaliated by Blacklisting us. How can they Blacklist tenants with Fabricated ******** fees which they ********ly added toy January 2024 statement. Shocking. Also the employees are very Unprofessional & Disrespectful. This morning the receptionist once again refused me to enter there offices. An employee wants to Open & she told him not to open. She's a very Disrespectful employee. Kicking me out of the reception area all the time when I gave to speak with senior management. Unprofessional. How do tenants Resolve Amy issues if you barred from entering there offices and Laly emails are still blocked. No words. Awaiting my Housing Tribunal Case to be Finalized ☝️ 🀲
SA
Shenaaz A's update03 May 2024, 19:04
Reviewer Update
I forgot to add that I Represented myself. That I feel my Judgement was an Unfair Judgement based on the facts above. Not following the Proper Legal Procedures as per Code of Conduct for Legal Practitioners/Magistrates can have Dire Consequences. I have since Reported the complaint to the Relevant departments for both. ☝️🀲
SA
Shenaaz A's update04 May 2024, 20:22
Reviewer Update
Harrassment) ************/Victimization is becoming Unbearable. This behaviour and Attitude started with John ( Building manager) in March 2024. After my Protection Order was dismissed and referred back to the Housing Tribunal. I already opened a case at the HT for Unfair Practice Regulations 2001. John (Building manager) is continuing to Harrass/Intimidate/Victimize me? Instructing security guards to Block my Exit/Entrance last week Pretty (Security guard) Blocked my Exit/Entrance on many occasions. She ignored my request to open the gate. She told me to use my finger prints. I told her that she's fully aware that my finger prints doesn't register. I have issued management including CRM (Zendesk) an Afadavit stating that I injured my fingers in a Volt door at the bank years ago. Why are they Harrassing me with finger prints. That all security guards were using the Baton (Stick) to open the security gate for me since August 2021. That this is against the law to hold any tenants Captive. Today Josephines (Security) Attitude and Behaviour was very unprofessional and Spiteful. Ignoring me. Leaving her work station when I approach reception. She also humiliated and Embarassed me in the presence of other tenants who were coming and going. Unacceptable and Unprofessional behaviour.This is more evidence for my Housing Tribunal Mediation next week. Making my living conditions Unbearable having No Sanitation since March. Blocked toilet, Blocked kitchen sink, blocked bathroom basin. I've never come across such Wicked/Cruel people in my life. Besides all of them are only employees of Ithemba. Blacklisting us with Fabricated ******** Legal fees that was added to my rental Statement. Taking the Law into their own hands Continuously. Their are Procedures to follow regarding Blacklisting Eviction etc. All these ******** Acts are only a Mechanism to Frustrate me to leave. I Will Not leave until Justice is Served because I'm the Only Honest Victim here. No words!!!
SA
Shenaaz A's update05 May 2024, 16:28
Reviewer Update
Continues Harrassment/Victimization/************ (Building manager/Security guards
For the record Josephine (Security) and John (Building manager) will Continue to Harrass/Victimize/Intimidate me cause they have a Grudge against me for reporting them regarding the Vendor who accused me of damaging his peanuts. (Conspiracy).
This morning the same as yesterday she (Josephine) Refused me to exit the building. When the police officer arrived this morning, John was already at reception. They said they received instructions from HO Not to allow any tenants to Exit the building with No finger prints. Both John and Josephine including the other two Security guards are fully aware that my fingers were damaged at the work place years ago. It failed to register when I took occupation at Vuja De in August 2021. I also emailed management (Hoddy/Alan & customer service) in 2021 regarding my injury years ago. It's very Ironic that they are harassing/Intimidating/Victimizing me after 4 years to Register for finger prints.
PS: I'm fully aware why they're continuously Harassing me. It's a Mechanism they use to frustrate tenants. I'm Witness to this because all Security guards are Harrassing tenants daily to Reprimand them to swipe their bank cards for Arrear rentals before they Unlock their Biometric fingerprint access or open the security gate. I recorded our conversation in the presence of the police officers. Josephine verbally told me that she Will not open the security gate for me and that I must leave if I feel she's Intimidating me. She cannot Force me to Register finger prints that's been injured in a Vault door. It's ******** for security guards and building managers to harass tenants. Unfair Practice Regulations 2001. It's become intolerable that I cannot Exit/Enter the building to buy the daily necessities like bread and milk. Keeping tenants Captive is the same as Kidnapping and I will open a ******** case against the both of them for kidnapping which is a ******** offense.
I'll have to ask the Housing Tribunal if I can obtain an Ex Parte Urgent Application (Spoliation) Order to Prevent any employees from Harrassing me In future. Mediation is on the 13/5/24 at the HT.
SA
Shenaaz A's update07 May 2024, 17:37
Reviewer Update
Ongoing Harrassment/************) Victimization
To #Ithemba Property Senior management. Why is the building manager John Moyeng and two of his female (Josephine/Pretty) security guards allowed to continue to Harrass me? Continuously Refusing me to Exit the building? This morning I was at reception, No security at reception. The building manager John and the maintenance guy was conversing. They totally ignored me. Eventually the building and the maintenance guy left. I waited very long to Exit and saw the male security. I was happy to see the male security Daniel who Opened the security gate for me. When I returned late afternoon, I thanked Daniel Baloyi for always being Kind and Courteous towards all tenants at Olive Urban. He stated that the building manager John and other colleagues told him Not to Allow me to Exit the building. Why is this Ongoing Harrassment continuing? My Mediation hearing is on Monday the 13/5/24. If the building manager instructed his security guards Not to Allow me to Exit the building, he's the one that's Disobeying the Unfair Practice Regulations 2001 Act. This is an ******** Act and I Re-iterate it's the same as Kidnapping someone which is a ******** offense. It seems that Ithemba Property management/employees Disregard Any Act. They clearly don't understand the Repercussions of Disobeying any Act. πŸ€”πŸ€”πŸ€”