TN
Tendani N
1 reviews | Active since Jan 2026
09 Jan 2026, 10:58
Unhappy
am extremely angry and disappointed with Ithemba Property. Since moving to Purchase Place, I’ve been overcharged with no clear explanations. They even billed me for two apartments, leaving me with a R10,000 bill. My queries are closed without being resolved, and now they want me to pay just to “qualify” for a payment plan. This is unfair, stressful, and completely unprofessional. I do not recommend Ithemba Property at all.
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Ithemba Property Management's replyOfficial
13 Jan 2026, 10:24Good day Tendani,
Thank you for bringing this matter to our attention and for your patience while we investigated it.
Please accept our sincere apologies for the inconvenience caused by the rental charges from your previous unit being incorrectly app**** to your current unit. This occurred due to an error during the billing process for your current unit. We are happy to inform you that this error has now been corrected. To confirm the adjustment, we kindly ask that you review your updated statement available on your Residents App.
In addition, please note that your request for an arrangement regarding your final charges has been escalated under the ticket you logged with us. To allow us to proceed and assist you further with the arrangement application, we kindly request that you review and sign the form at your earliest convenience.
We truly appreciate your understanding and cooperation throughout this process. Our team remains committed to supporting you and ensuring that all matters are handled as smoothly as possible.
Regards
Ithemba Property
Thank you for bringing this matter to our attention and for your patience while we investigated it.
Please accept our sincere apologies for the inconvenience caused by the rental charges from your previous unit being incorrectly app**** to your current unit. This occurred due to an error during the billing process for your current unit. We are happy to inform you that this error has now been corrected. To confirm the adjustment, we kindly ask that you review your updated statement available on your Residents App.
In addition, please note that your request for an arrangement regarding your final charges has been escalated under the ticket you logged with us. To allow us to proceed and assist you further with the arrangement application, we kindly request that you review and sign the form at your earliest convenience.
We truly appreciate your understanding and cooperation throughout this process. Our team remains committed to supporting you and ensuring that all matters are handled as smoothly as possible.
Regards
Ithemba Property
Ithemba Property Management's reply13 Jan 2026, 10:24
Official
Good day Tendani,
Thank you for bringing this matter to our attention and for your patience while we investigated it.
Please accept our sincere apologies for the inconvenience caused by the rental charges from your previous unit being incorrectly app**** to your current unit. This occurred due to an error during the billing process for your current unit. We are happy to inform you that this error has now been corrected. To confirm the adjustment, we kindly ask that you review your updated statement available on your Residents App.
In addition, please note that your request for an arrangement regarding your final charges has been escalated under the ticket you logged with us. To allow us to proceed and assist you further with the arrangement application, we kindly request that you review and sign the form at your earliest convenience.
We truly appreciate your understanding and cooperation throughout this process. Our team remains committed to supporting you and ensuring that all matters are handled as smoothly as possible.
Regards
Ithemba Property
Thank you for bringing this matter to our attention and for your patience while we investigated it.
Please accept our sincere apologies for the inconvenience caused by the rental charges from your previous unit being incorrectly app**** to your current unit. This occurred due to an error during the billing process for your current unit. We are happy to inform you that this error has now been corrected. To confirm the adjustment, we kindly ask that you review your updated statement available on your Residents App.
In addition, please note that your request for an arrangement regarding your final charges has been escalated under the ticket you logged with us. To allow us to proceed and assist you further with the arrangement application, we kindly request that you review and sign the form at your earliest convenience.
We truly appreciate your understanding and cooperation throughout this process. Our team remains committed to supporting you and ensuring that all matters are handled as smoothly as possible.
Regards
Ithemba Property