TP
Thabo P
1 reviews | Active since Aug 2022
04 Oct 2022, 19:33
"unfixed but closed ticket - wifi outage"
I don't know whether I should be surprised or just stricken and shook by the level of service I am getting...like it's very appalling to query the same problem over and over again. That's very Ludacris!!!
I sent lukhanyo mlisana, actually "was assigned" to him/her in connection with my query,the same query which I had stated on email to him/her,that,I would really appreciate it if my query would be resolved WITHOUT having to engage in the same "dance" I had with them prior. But to my surprise,the very same issue I had with the wifi connection,now he/she,tells me that the query has been resolved whereas I am literally looking at the wifi box and it's still not fixed!
I don't know which technician it is that has the nerve to "close a ticket which has not been resolved as yet"???who does that?to whom did he get consent from to enter the room because it has not been fixed the way they say it's "been fixed"???
Like,I am literally finding it useless to keep staying here if I have to query such petty things
Helpful (0)
Replies (11)0
Replies (11)
Ithemba Property Management's replyOfficial
05 Oct 2022, 13:26Hi Thabo,
Thank you for bringing this to our attention.
Kindly note that your ticket was closed due to feedback received from our service provider. However, it has been re-opened.
Our Internet Service provider is working on the current Fibre Internet Issue. The matter has been escalated to management of all parties involved. We will update you on progress as we receive updates.
Regards,
Ithemba Property
Thank you for bringing this to our attention.
Kindly note that your ticket was closed due to feedback received from our service provider. However, it has been re-opened.
Our Internet Service provider is working on the current Fibre Internet Issue. The matter has been escalated to management of all parties involved. We will update you on progress as we receive updates.
Regards,
Ithemba Property
Ithemba Property Management's reply05 Oct 2022, 13:26
Official
Hi Thabo,
Thank you for bringing this to our attention.
Kindly note that your ticket was closed due to feedback received from our service provider. However, it has been re-opened.
Our Internet Service provider is working on the current Fibre Internet Issue. The matter has been escalated to management of all parties involved. We will update you on progress as we receive updates.
Regards,
Ithemba Property
Thank you for bringing this to our attention.
Kindly note that your ticket was closed due to feedback received from our service provider. However, it has been re-opened.
Our Internet Service provider is working on the current Fibre Internet Issue. The matter has been escalated to management of all parties involved. We will update you on progress as we receive updates.
Regards,
Ithemba Property
TP
Thabo P's updateReviewer Update
08 Oct 2022, 13:56This is very unacceptable as I have to meet the standards of paying what is due to you guys whereas,a simple request to have this REPEATED PROBLEM fixed,takes up to a week to get resolved??? totally disfunctional manners. I mean,other rooms are on point but the service rented is very much appalling!!!
TP
Thabo P's update08 Oct 2022, 13:56
Reviewer Update
This is very unacceptable as I have to meet the standards of paying what is due to you guys whereas,a simple request to have this REPEATED PROBLEM fixed,takes up to a week to get resolved??? totally disfunctional manners. I mean,other rooms are on point but the service rented is very much appalling!!!
TP
Thabo P's updateReviewer Update
10 Oct 2022, 17:00It's already been a week and two days and no one has said absolutely nothing!!!...no email,nothing and yet Iam required to pay my rent in full whilst this nonsense is taking place??!!!...
I urge everyone, kindly reconsider moving into Elevate because the service rendered here is just appalling!!!
I urge everyone, kindly reconsider moving into Elevate because the service rendered here is just appalling!!!
TP
Thabo P's update10 Oct 2022, 17:00
Reviewer Update
It's already been a week and two days and no one has said absolutely nothing!!!...no email,nothing and yet Iam required to pay my rent in full whilst this nonsense is taking place??!!!...
I urge everyone, kindly reconsider moving into Elevate because the service rendered here is just appalling!!!
I urge everyone, kindly reconsider moving into Elevate because the service rendered here is just appalling!!!
Ithemba Property Management's replyOfficial
11 Oct 2022, 11:08Hi Thabo,
Please note that our Internet Support Manager will contact you shortly.
Regards,
Ithemba Property
Please note that our Internet Support Manager will contact you shortly.
Regards,
Ithemba Property
Ithemba Property Management's reply11 Oct 2022, 11:08
Official
Hi Thabo,
Please note that our Internet Support Manager will contact you shortly.
Regards,
Ithemba Property
Please note that our Internet Support Manager will contact you shortly.
Regards,
Ithemba Property
TP
Thabo P's updateReviewer Update
11 Oct 2022, 16:58I just walked in the room to find the broadband light on but the service light is off?and I specified that both are off
TP
Thabo P's update11 Oct 2022, 16:58
Reviewer Update
I just walked in the room to find the broadband light on but the service light is off?and I specified that both are off
TP
Thabo P's updateReviewer Update
13 Oct 2022, 20:42This is really annoying!!!!...It takes 3 weeks to just get the wifi up and running again????!!!...I don't know where ithemba get their management and "so called" stuff from,but they are just running a circus and you expect me to pay my rent in full???!!!mxm
TP
Thabo P's update13 Oct 2022, 20:42
Reviewer Update
This is really annoying!!!!...It takes 3 weeks to just get the wifi up and running again????!!!...I don't know where ithemba get their management and "so called" stuff from,but they are just running a circus and you expect me to pay my rent in full???!!!mxm
TP
Thabo P's updateReviewer Update
17 Oct 2022, 06:46it is now the third week i have been querying the same stupid thing!!!how hard is it to just get it fixed because even now, the ticket is still not closed???? what is the point of having an email platform and in turn, not use it???? this is really getting out of hand!!! if this does not get fixed within the week, then i have no choice but to get the building owners involved in this...take it as a bluff, you'll see.
TP
Thabo P's update17 Oct 2022, 06:46
Reviewer Update
it is now the third week i have been querying the same stupid thing!!!how hard is it to just get it fixed because even now, the ticket is still not closed???? what is the point of having an email platform and in turn, not use it???? this is really getting out of hand!!! if this does not get fixed within the week, then i have no choice but to get the building owners involved in this...take it as a bluff, you'll see.
Ithemba Property Management's replyOfficial
21 Oct 2022, 16:34Hi Thabo,
You matter has been escalated to our internet department. They will make contact with you for further details.
Regards,
Ithemba Property
You matter has been escalated to our internet department. They will make contact with you for further details.
Regards,
Ithemba Property
Ithemba Property Management's reply21 Oct 2022, 16:34
Official
Hi Thabo,
You matter has been escalated to our internet department. They will make contact with you for further details.
Regards,
Ithemba Property
You matter has been escalated to our internet department. They will make contact with you for further details.
Regards,
Ithemba Property
TP
Thabo P's updateReviewer Update
23 Oct 2022, 19:21Obviously you guys are not taking me seriously because this matter has been prolonged for 4 ****en weeks already and you expect me to just be okay with that???a simple task and yet it takes a month to still not have it sorted???and you expect me to pay rent???I will contact the finance department and tell them exactly why I won't pay before this **** gets sorted and they will have to explain to the directors why they have not received my rental...Iam tired of this ****ty back and forth service which Iam getting....I have not even once skipped payment and this is the type of **** I need to deal with????!!!!!
TP
Thabo P's update23 Oct 2022, 19:21
Reviewer Update
Obviously you guys are not taking me seriously because this matter has been prolonged for 4 ****en weeks already and you expect me to just be okay with that???a simple task and yet it takes a month to still not have it sorted???and you expect me to pay rent???I will contact the finance department and tell them exactly why I won't pay before this **** gets sorted and they will have to explain to the directors why they have not received my rental...Iam tired of this ****ty back and forth service which Iam getting....I have not even once skipped payment and this is the type of **** I need to deal with????!!!!!
Ithemba Property Management's replyOfficial
24 Oct 2022, 14:56Hi Thabo,
We sincerely understand your frustration and our team is working tirelessly to resolve your query.
Please consider that your query is out of the ordinary. Hence the delay.
Regards,
Ithemba Property
We sincerely understand your frustration and our team is working tirelessly to resolve your query.
Please consider that your query is out of the ordinary. Hence the delay.
Regards,
Ithemba Property
Ithemba Property Management's reply24 Oct 2022, 14:56
Official
Hi Thabo,
We sincerely understand your frustration and our team is working tirelessly to resolve your query.
Please consider that your query is out of the ordinary. Hence the delay.
Regards,
Ithemba Property
We sincerely understand your frustration and our team is working tirelessly to resolve your query.
Please consider that your query is out of the ordinary. Hence the delay.
Regards,
Ithemba Property
TP
Thabo P's updateReviewer Update
07 Nov 2022, 17:30There is no way in hell that any query can be out of the ordinary because this is not the first time this **** has happened before and a technician was sent to the unit Iam paying for!!!that is just mere bull!!!
You cannot,cannot,as a service provider,tell or inform a client that "there is nothing more that can be done"!!! clearly you don't give a **** about the money I work so hard for,to end up having to pay what is due... clearly no consideration whatsoever and for that,I will not tolerate this **** of a service.
I have been keeping my end of the deal between ithemba and myself and now it's at a halt because you are not keeping your end of the deal.
So, clearly this **** won't end well,so if this is not sorted before the end of this month,make sure you have my ****en deposit ready
You cannot,cannot,as a service provider,tell or inform a client that "there is nothing more that can be done"!!! clearly you don't give a **** about the money I work so hard for,to end up having to pay what is due... clearly no consideration whatsoever and for that,I will not tolerate this **** of a service.
I have been keeping my end of the deal between ithemba and myself and now it's at a halt because you are not keeping your end of the deal.
So, clearly this **** won't end well,so if this is not sorted before the end of this month,make sure you have my ****en deposit ready
TP
Thabo P's update07 Nov 2022, 17:30
Reviewer Update
There is no way in hell that any query can be out of the ordinary because this is not the first time this **** has happened before and a technician was sent to the unit Iam paying for!!!that is just mere bull!!!
You cannot,cannot,as a service provider,tell or inform a client that "there is nothing more that can be done"!!! clearly you don't give a **** about the money I work so hard for,to end up having to pay what is due... clearly no consideration whatsoever and for that,I will not tolerate this **** of a service.
I have been keeping my end of the deal between ithemba and myself and now it's at a halt because you are not keeping your end of the deal.
So, clearly this **** won't end well,so if this is not sorted before the end of this month,make sure you have my ****en deposit ready
You cannot,cannot,as a service provider,tell or inform a client that "there is nothing more that can be done"!!! clearly you don't give a **** about the money I work so hard for,to end up having to pay what is due... clearly no consideration whatsoever and for that,I will not tolerate this **** of a service.
I have been keeping my end of the deal between ithemba and myself and now it's at a halt because you are not keeping your end of the deal.
So, clearly this **** won't end well,so if this is not sorted before the end of this month,make sure you have my ****en deposit ready