1 reviews | Active since Jan 2017
Unfair treatment
<p> </p> <p>I current stay at one of Ithemba property flat and my contract stated that it starts on the 1/012/2016 until the 31/01/2016, I was referred to the flat by my aunt and I liked the service that was provided until I wanted to move out</p> <p> </p> <p>I called the building to try and understand why I can’t move out as the contract states that my contract ends on 31/01/2017 but now I am referred to the law not the contract, had I want to cancel the contract I would have done that but I wanted to be loyal to the building because of the great service I received but now when I want to move out, I am told that I can lay a complain, they don’t care</p> <p> </p> <p>Never did I not follow the rules on the contract, I followed all the rules on my side but I am treated as if I owe the company but now I am told that before I move out I have to pay February rent, which does not state on the contract, is it because that they want me to forfeit my deposit , as when I refer to the contract I get different answers, even the agents could not answer me but all they did was to transfer me as they can also see that the contract causes confuse and are answering for the sake of doing their job.</p> <p> </p> <p>I am very disappointed</p>
Good day Rofhiwa.
We apologise for your unfortunate experience. Our lease agreements are for 1 year and state that there is a 1 calendar month notice period (you need to tell us one full month ahead of time that you intend leaving the flat.)
We will investigate your situation further and will be in touch shortly.
Good day Rofhiwa.
We apologise for your unfortunate experience. Our lease agreements are for 1 year and state that there is a 1 calendar month notice period (you need to tell us one full month ahead of time that you intend leaving the flat.)
We will investigate your situation further and will be in touch shortly.
Good day
I was advised to be called after 5 minutes , still waiting I
Good day
I was advised to be called after 5 minutes , still waiting I
Good day
We have sent your details through to the relevant staff members. We will escalate again for you.
Good day
We have sent your details through to the relevant staff members. We will escalate again for you.
