SA
Shenaaz A

1 reviews | Active since Jul 2022

19 Apr 2024, 12:13

UNFAIR PRACTICE REGULATIONS 2001

Further Update on Ithemba Property Management: Below are my messages to my daughter Zeenat Asvat Lorgat (Lease Holder) [04/18, 11:55] ~ Shenaaz: Slm 🤲🏼 a lady by the name of Palesa called me earlier regarding the Blocked toilet & kitchen sink. [04/18, 11:56] ~ Shenaaz: I requested maintenance to come tomorrow to fix the issues. [04/18, 11:57] ~ Shenaaz: I told her that they should inform me 24 hours in writing. But this is Urgent as it's very Unhygienic [04/19, 07:55] ~ Shenaaz: Slm pls check ur email & reply to customer services regarding Palesa's call to confirm when a maintenance guy is coming to fix the toilet issue. My emails are still blocked and not going through. [04/19, 08:09] Zeenie Asvat Lorgat: They resolved the request 2 weeks ago and did nothing [04/19, 08:10] ~ Shenaaz: Zeenat i saw the email with all the follow ups.

saw [04/19, 09:56] ~ Shenaaz: I called Palesa who's aggressive telling me she got instructions from the building manager (John) & Hoddy Msibi (Portfolio ) manager that she's instructed Not to send out any maintenance guys 😳 [04/19, 09:56] ~ Shenaaz: Saying we have a court hearing on Tuesday so everything is on Hold 😳 [04/19, 09:57] ~ Shenaaz: I said my court hearing has Nothing to do with any maintenance to be fixed [04/19, 09:58] ~ Shenaaz: It's the agents'responsibility to fix blocked toilets etc as they Continueously Breaching the Lease agreement. PS: Palesa called me late yesterday afternoon regarding maintenance coming to fix the Blocked toilet etc. I asked her to send confirmation of the date and time for today. She never send any confirmation. I called her earlier and she was abrupt dropping the call in my ear. Stating that she spoke with John (Building Manager) and Hoddy (Portfolio manager) who instructed her Not to send any maintenance to attend fix the blocked issues. She said based on my court hearing on Tuesday 23/4/24 they were INFORMED Not to fix anything. Zeenat sent an email to Mark Shields (Operations Manager) regarding this terrible customer sevices. Logging a call 2 weeks ago, calling the Occupant to confirm availability. How is this Morally correct? Continuously Breaching the Lease agreement. Being in Comtemp of Court twice? Continually doing ******** Acts? NB: Both Hoddy and John are Continuing to Breach the Lease agreement by Refusing to fix anything. I'm going to draft another Supporting Afadavit as Further Evidence for Tuesdays hearing. My hearing have Nothing to do with any maintenance issues to be resolved as it's affecting my Well-being having a Blocked toilet for more than two months now. I'm sending my emails to you as a third option as my emails are still Blocked. No words. Guilty parties always trying to look like they the victim turning everything around so that they're the victim 😳 This is a form of Self Defense. At the end of the day the Truth will Always be Exposed. Shenaaz Adams is the Only Real Victim here ☝️🤲 Ithemba Property Management and employees should learn Not to take the Law into their own hands. I pray and hope that future consumers will read all reviews to choose a Honest Professional Leasing Agent...

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply19 Apr 2024, 15:09
Official
Hello Shenaaz,

We have received and escalated this matter to management who will attend to the inquiry promptly and with the care it needs.

Kindest Regards,
Ithemba Property

Best regards,