Totally appalling conduct by management

I am currently staying at Ithemba property in new doornfontein and for the past months,it has been okay until now.

So what happened is,the wifi board in the apartment was off, didn't understand at first as to what the reason behind it was but I thought, "let me give it a few more days"...to my surprise,it didn't switch on. That is when I told Sifiso who is the building manager,about it and he's response was that, "he'll look into it". Now,given the fact that I was more then reasonable,I waited,and waited...and after it had been prolonged for such a while,that's when I decided to send an email to "management".

On the 27th of July 2022,I was in communication with a certain person named Tsundzukani Ntimbana who had assured me that they still waiting for a response from their ISP,until now. The strangest thing to me is that, just a couple of days ago,the very same person whom is/was supposed "to come and fix",was actually here but for another "new" tenant. I found that very strange because I had logged a complain way before the "new" tenant came so I don't understand why my query is of no importance. I spoke to Sifiso about it (building manager) and he told me that he is aware,went back to Tsundzukani,only to find out that he/she had not made a follow up as promised and is now,not responding to my emails.

Its very painful,to actually be in need of service but not getting it. It's these type of behaviors that actually make some of us sickened and appalled by the lack of basic communication between management and tenants and that is the cause of major companies being closed,not because the companies are at fault but the people who are supposed to be of service to us,are not doing so,or if they are,it's at a slow pace.

I would like to make an appeal to management,to actually take heath to such because it is very appalling and bad for business.