NN
Nelisiwe N
1 reviews | Active since May 2025
27 May 2025, 17:13
Title ****ming and Unfair Rental Practices at Etemba Property
Title ****ming and Unfair Rental Practices at Etemba Property
Message I'm writing to expose Etemba Property for their unfair and ****ming practices. I rent a room (no shower or amenities) for R2600-R2700. Suddenly, they sent a statement claiming I should pay R3400. I'm not owing any balance, and the new amount is unreasonable.
Concerns 1. Unfair price hike without negotiation. 2. Lack of transparency in billing. 3. Potential ****ming of tenants. 4. Poor customer service: visiting their office yields no assistance or support.
Recommendation I strongly advise against renting from Etemba Property due to their questionable business practices and inadequate customer service.
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Replies (2)
Ithemba Property Management's replyOfficial
28 May 2025, 15:14Dear Nelisiwe
We have received and reviewed your concern in relation to the invoice you have gotten for the month of June.
At Ithemba, we ensure that each charge is labeled on your statement in order to get a clear understanding of where your hard earned money is going. This is to ensure transparency between and our valued tenants
Upon investigation we have discovered that the drastic shift in the amount is mainly due to a change in your water consumption readings. The reason why the rental invoice range was as it was for the previous months is because you water consumption was ranging between 2KL's and 6KL's. Your water consumption then was 6KLs for the billing statement of May and went up to 13KLs for the billing consumption of June. This made your water R541,32 more than your previous month.
Please ensure that you monitor your water usage as that has an impact on your overall rental amount. Our utilities and rent charge are fixed, the only charges that fluctuate are your water charges as they are based on how much you consume.
If you would like the water charges to be investigated, kindly send an email to our support on the following email address and we will assist; ***
Kind Regards
Ithemba Property
We have received and reviewed your concern in relation to the invoice you have gotten for the month of June.
At Ithemba, we ensure that each charge is labeled on your statement in order to get a clear understanding of where your hard earned money is going. This is to ensure transparency between and our valued tenants
Upon investigation we have discovered that the drastic shift in the amount is mainly due to a change in your water consumption readings. The reason why the rental invoice range was as it was for the previous months is because you water consumption was ranging between 2KL's and 6KL's. Your water consumption then was 6KLs for the billing statement of May and went up to 13KLs for the billing consumption of June. This made your water R541,32 more than your previous month.
Please ensure that you monitor your water usage as that has an impact on your overall rental amount. Our utilities and rent charge are fixed, the only charges that fluctuate are your water charges as they are based on how much you consume.
If you would like the water charges to be investigated, kindly send an email to our support on the following email address and we will assist; ***
Kind Regards
Ithemba Property
Ithemba Property Management's reply28 May 2025, 15:14
Official
Dear Nelisiwe
We have received and reviewed your concern in relation to the invoice you have gotten for the month of June.
At Ithemba, we ensure that each charge is labeled on your statement in order to get a clear understanding of where your hard earned money is going. This is to ensure transparency between and our valued tenants
Upon investigation we have discovered that the drastic shift in the amount is mainly due to a change in your water consumption readings. The reason why the rental invoice range was as it was for the previous months is because you water consumption was ranging between 2KL's and 6KL's. Your water consumption then was 6KLs for the billing statement of May and went up to 13KLs for the billing consumption of June. This made your water R541,32 more than your previous month.
Please ensure that you monitor your water usage as that has an impact on your overall rental amount. Our utilities and rent charge are fixed, the only charges that fluctuate are your water charges as they are based on how much you consume.
If you would like the water charges to be investigated, kindly send an email to our support on the following email address and we will assist; ***
Kind Regards
Ithemba Property
We have received and reviewed your concern in relation to the invoice you have gotten for the month of June.
At Ithemba, we ensure that each charge is labeled on your statement in order to get a clear understanding of where your hard earned money is going. This is to ensure transparency between and our valued tenants
Upon investigation we have discovered that the drastic shift in the amount is mainly due to a change in your water consumption readings. The reason why the rental invoice range was as it was for the previous months is because you water consumption was ranging between 2KL's and 6KL's. Your water consumption then was 6KLs for the billing statement of May and went up to 13KLs for the billing consumption of June. This made your water R541,32 more than your previous month.
Please ensure that you monitor your water usage as that has an impact on your overall rental amount. Our utilities and rent charge are fixed, the only charges that fluctuate are your water charges as they are based on how much you consume.
If you would like the water charges to be investigated, kindly send an email to our support on the following email address and we will assist; ***
Kind Regards
Ithemba Property
NN
Complaint about ithemba Property
In response to their recent statement, I would like to express my dissatisfaction with ithemba Property's management practices. Several concerns stand out:
1. *Lack of water metering*: Without individual water meters or tags, tenants are charged equally regardless of their water usage. This is unfair, especially for those who use less water.
2. *Failure to monitor occupancy*: ithemba Property doesn't track or manage the number of people staying in each room, leading to overcrowding and unequal distribution of utility costs.
3. *Unfair billing*: I've been charged R3400 after previously paying R2600-R2700 for a room without amenities. This sudden increase is unreasonable and unsustainable.
Conclusion
Ithemba Property fails to manage its business effectively, shifting the burden to tenants. I strongly advise against renting from them due to their questionable practices and lack of consideration for tenants' needs.
Nelisiwe N's updateReviewer Update
28 May 2025, 16:54Complaint about ithemba Property
In response to their recent statement, I would like to express my dissatisfaction with ithemba Property's management practices. Several concerns stand out:
1. *Lack of water metering*: Without individual water meters or tags, tenants are charged equally regardless of their water usage. This is unfair, especially for those who use less water.
2. *Failure to monitor occupancy*: ithemba Property doesn't track or manage the number of people staying in each room, leading to overcrowding and unequal distribution of utility costs.
3. *Unfair billing*: I've been charged R3400 after previously paying R2600-R2700 for a room without amenities. This sudden increase is unreasonable and unsustainable.
Conclusion
Ithemba Property fails to manage its business effectively, shifting the burden to tenants. I strongly advise against renting from them due to their questionable practices and lack of consideration for tenants' needs.
NN
Nelisiwe N's update28 May 2025, 16:54
Reviewer Update
Complaint about ithemba Property
In response to their recent statement, I would like to express my dissatisfaction with ithemba Property's management practices. Several concerns stand out:
1. *Lack of water metering*: Without individual water meters or tags, tenants are charged equally regardless of their water usage. This is unfair, especially for those who use less water.
2. *Failure to monitor occupancy*: ithemba Property doesn't track or manage the number of people staying in each room, leading to overcrowding and unequal distribution of utility costs.
3. *Unfair billing*: I've been charged R3400 after previously paying R2600-R2700 for a room without amenities. This sudden increase is unreasonable and unsustainable.
Conclusion
Ithemba Property fails to manage its business effectively, shifting the burden to tenants. I strongly advise against renting from them due to their questionable practices and lack of consideration for tenants' needs.