NK
Neo K

1 reviews | Active since Mar 2023

30 Mar 2023, 06:57

THROWN OUT FOR ASKING TIME TO PAY RENT!!!

I would never ever recommend anyone to stay at any of the Ithemba properties. I used to live at The Diamond in Jewel City. I started living there from September 2022 and Jan 2023 I lost my lost. I couldn't pay March rent and communicated with them throughout. On the 20th of March they took my stuff out of my apartment without me knowing. On the 29th when I ask to fetch my things from my apartment, they told me that they took them out a long time ago. Their reason was that I was not communicating. I have a 1 year old baby and we were locked out from the 10th of March and on the 20th, our stuff was taken out if our Apartment, and when I ask the management they say that they'll mark me as "abscond". They even stole my laptop. The people at Purchase Place office were not helpful and they did nit even want to talk to me. Even today they didn't make me sign any termination form, I don't know how someone is going to stay there already. I feel like they did this to me because I am 22 years old. So I wouldn't advice anyone to stay at Ithemba property. Their service is WACK AND HORRIBLE. THE STUFF IS *********** AND THEY LACK COMMUNICATION. THEY THREW ME OUT LIKE A DOG! I have never missed rent and just for asking time to come up with the money, I get thrown out.

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply31 Mar 2023, 09:20
Official
Hi Neo,

Thank you for bringing your concerns to our attention. We apologize for any inconvenience that you may have experienced and we would like to assure you that we take all complaints seriously.

 We understand that you are not satisfied with the level of service that you received and we would like to take this opportunity to address your concerns. We will be investigating this matter further to find out what really happened. We'll furnish you with feedback through our internal channels.

We value your feedback and we strive to improve our services to meet the needs of our customers. Your satisfaction is our top priority and we appreciate your patience and understanding as we work towards a resolution.

Once again, we apologize for any inconvenience caused.

Regards,
Ithemba Property