1 reviews | Active since Nov 2025
They cut off your water and electricity despite rental agreements
I am extremely disappointed with the service from ITHEMBA Property Management. Despite having valid payment arrangements in place, they continuously cut off essential services such as water, electricity, and Wi-Fi. This has happened even when I have communicated clearly and in advance. Trying to resolve issues through mediation is just as frustrating. You are met with rudeness, dismissiveness, and a complete lack of urgency. They take an unreasonably long time to respond to complaints, and during that waiting period you are left without basic services, which is unacceptable and inhumane. No tenant should have to beg for essential utilities—especially when they have made the effort to communicate and honour arrangements. The lack of professionalism and care from ITHEMBA Property Management is deeply concerning, and I hope they take accountability and improve how they treat their tenants.
We sincerely apologize for the difficulties you have encountered in managing your rental obligations. Please know that we take your concerns seriously. Our team is committed to resolving issues with care and diligence, and we have noted your experience regarding how your previous concerns were handled. This matter has been escalated internally to ensure it is addressed appropriately.
Kindly be informed that value-added services provided to you at no extra cost are automatically suspended when payment is not received by the due date outlined in your lease agreement. However, since you have requested a payment arrangement, please rest assured that all your value-added services will be reinstated once the arrangement associated with your ticket is approved.
Ithemba does not encourage the deactivation of any essential utilities. If you are experiencing any issues with your water or electricity, we kindly ask that you contact your building manager directly. They will assist you in investigating and resolving any faults as quickly as possible.
Kind Regards
Ithemba Property
We sincerely apologize for the difficulties you have encountered in managing your rental obligations. Please know that we take your concerns seriously. Our team is committed to resolving issues with care and diligence, and we have noted your experience regarding how your previous concerns were handled. This matter has been escalated internally to ensure it is addressed appropriately.
Kindly be informed that value-added services provided to you at no extra cost are automatically suspended when payment is not received by the due date outlined in your lease agreement. However, since you have requested a payment arrangement, please rest assured that all your value-added services will be reinstated once the arrangement associated with your ticket is approved.
Ithemba does not encourage the deactivation of any essential utilities. If you are experiencing any issues with your water or electricity, we kindly ask that you contact your building manager directly. They will assist you in investigating and resolving any faults as quickly as possible.
Kind Regards
Ithemba Property