NM
Nonhlanhla M
1 reviews | Active since Jan 2021
05 Jun 2021, 08:31
The Onyx, the worst
The Onyx building is a nightmare, we have powercuts every month, for days on end and we are still expected to pay full rent. Food spoiled in the fridges and we don't even hear from management until we ask, for the last 5 days we have not had hot water. I am missing work again today as I cannot shower in cold water and not even have breakfast. We are expected to buy take away for breakfast, lunch and supper in these days with no electricity. They call in technicians to do temporary fixes, the building is not even full but they cannot supply electricity and hot water yet the tarrifs have gone up. ITHEMBA IS THE WORST RENTAL COMPANY, I would not recommend it to anyone who values their money. DO NOT RENT WITH THEM, the worst experience in all my life.
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Replies (8)0
Replies (8)
Ithemba Property Management's replyOfficial
07 Jun 2021, 09:22Hi Nonhlanhla,
Kindly note that the issue with power cuts is not unique to our properties and we have been liaising with City Power with regards to this matter. We apologise for the inconvenience you have experienced and we assure you that we are working tirelessly with our contractors to resolve the issue with the hot water as a matter of urgency.
As soon as we have feedback and a resolution, we will be sure to notify you.
Regards,
Ithemba Property
Kindly note that the issue with power cuts is not unique to our properties and we have been liaising with City Power with regards to this matter. We apologise for the inconvenience you have experienced and we assure you that we are working tirelessly with our contractors to resolve the issue with the hot water as a matter of urgency.
As soon as we have feedback and a resolution, we will be sure to notify you.
Regards,
Ithemba Property
Ithemba Property Management's reply07 Jun 2021, 09:22
Official
Hi Nonhlanhla,
Kindly note that the issue with power cuts is not unique to our properties and we have been liaising with City Power with regards to this matter. We apologise for the inconvenience you have experienced and we assure you that we are working tirelessly with our contractors to resolve the issue with the hot water as a matter of urgency.
As soon as we have feedback and a resolution, we will be sure to notify you.
Regards,
Ithemba Property
Kindly note that the issue with power cuts is not unique to our properties and we have been liaising with City Power with regards to this matter. We apologise for the inconvenience you have experienced and we assure you that we are working tirelessly with our contractors to resolve the issue with the hot water as a matter of urgency.
As soon as we have feedback and a resolution, we will be sure to notify you.
Regards,
Ithemba Property
NM
Nonhlanhla M's updateReviewer Update
07 Jun 2021, 13:15The issue with the power cuts is very unique to just The Onyx building, I have friends in other buildings like Vuja De and The Diamond, they do not experience what we do at the Onyx. On the issue of hot water...I emailed on Friday and i was informed that the contractor will come out to have a look, today still, we do not have hot water. Do we have to write reviews first for us to be taken seriously?
NM
Nonhlanhla M's update07 Jun 2021, 13:15
Reviewer Update
The issue with the power cuts is very unique to just The Onyx building, I have friends in other buildings like Vuja De and The Diamond, they do not experience what we do at the Onyx. On the issue of hot water...I emailed on Friday and i was informed that the contractor will come out to have a look, today still, we do not have hot water. Do we have to write reviews first for us to be taken seriously?
Ithemba Property Management's replyOfficial
07 Jun 2021, 14:36Hi Nonhlanhla,
Kindly advise of a convenient time to call you regarding this matter.
Regards,
Ithemba Property
Kindly advise of a convenient time to call you regarding this matter.
Regards,
Ithemba Property
Ithemba Property Management's reply07 Jun 2021, 14:36
Official
Hi Nonhlanhla,
Kindly advise of a convenient time to call you regarding this matter.
Regards,
Ithemba Property
Kindly advise of a convenient time to call you regarding this matter.
Regards,
Ithemba Property
NM
Nonhlanhla M's updateReviewer Update
07 Jun 2021, 14:4915:30 would be perfect
NM
Nonhlanhla M's update07 Jun 2021, 14:49
Reviewer Update
15:30 would be perfect
Ithemba Property Management's replyOfficial
07 Jun 2021, 15:06Thank you
Ithemba Property Management's reply07 Jun 2021, 15:06
Official
Thank you
Ithemba Property Management's replyOfficial
07 Jun 2021, 15:52Good day Nonhlanhla,
Thank you for taking my call.
As I have confirmed telephonically, we are working tirelessly with city power to resolve the load bearing issues that are resulting in power cuts. The technicians have evaluated the situation and will be providing us with an ETA tomorrow.
In the meantime, we will ensure that frequent updates are provided to the Onyx tenants.
Once again, we sincerely apologize for the lack of communication.
Thank you for your understanding.
Regards,
Ithemba Property
Thank you for taking my call.
As I have confirmed telephonically, we are working tirelessly with city power to resolve the load bearing issues that are resulting in power cuts. The technicians have evaluated the situation and will be providing us with an ETA tomorrow.
In the meantime, we will ensure that frequent updates are provided to the Onyx tenants.
Once again, we sincerely apologize for the lack of communication.
Thank you for your understanding.
Regards,
Ithemba Property
Ithemba Property Management's reply07 Jun 2021, 15:52
Official
Good day Nonhlanhla,
Thank you for taking my call.
As I have confirmed telephonically, we are working tirelessly with city power to resolve the load bearing issues that are resulting in power cuts. The technicians have evaluated the situation and will be providing us with an ETA tomorrow.
In the meantime, we will ensure that frequent updates are provided to the Onyx tenants.
Once again, we sincerely apologize for the lack of communication.
Thank you for your understanding.
Regards,
Ithemba Property
Thank you for taking my call.
As I have confirmed telephonically, we are working tirelessly with city power to resolve the load bearing issues that are resulting in power cuts. The technicians have evaluated the situation and will be providing us with an ETA tomorrow.
In the meantime, we will ensure that frequent updates are provided to the Onyx tenants.
Once again, we sincerely apologize for the lack of communication.
Thank you for your understanding.
Regards,
Ithemba Property
NM
Nonhlanhla M's updateReviewer Update
07 Jun 2021, 15:56Thank you for the urgency in which you have handled the matter, hope to see changes in this regard.
NM
Nonhlanhla M's update07 Jun 2021, 15:56
Reviewer Update
Thank you for the urgency in which you have handled the matter, hope to see changes in this regard.
Ithemba Property Management's replyOfficial
24 Jun 2021, 10:20Pleasure
Ithemba Property Management's reply24 Jun 2021, 10:20
Official
Pleasure