The Onyx

I am really so disappointed in the treatment I've been receiving ever since I've moved here.

When I moved in, the apartment was very dirty and I was frustrated.

Building manager wasn't here when I moved. So I bought wax polish to try and make the floor look clean (nowhere in the lease or terms and conditions do they state what and what not to use on the floors)

And now when I move to the different unit, I'm told that I'll be charged R700 because on some parts of the floor there's still marks of floor polish which cleaners couldn't remove.

If there was anywhere on their terms where it is noted that I should not use certain kind of polish, I was going to be ok However their terms are very vague and they'd justify anything.

Also by the time the inspection happened when I moved in, I had already put the floor polish (almost 2 weeks later) but I wasn't told to discontinue using it.

The floors here are impossible to clean and take a while to get used to any type of cleaning product and that they should highlight to their tenants.

Second complaint as a result of my recent poor service encounter , I was told building manager is available 24/7. I was ****** at some point and my handbag with keys was taken.I requested a spare key from 6a.m. And I only got the key at 8p.m if not later than that, I never even got any apology.

But all the time keys are by securities. I understand that there are processes to be followed, but there's no "Ubuntu" in leaving a tenant outside the whole day and I missed work that Sunday as my laptop was in the flat

So all in all, I'm not happy with the treatment /service the building manager at The Onyx Building gives.

Be clear with your terms and conditions, especially on things you know very well they are the problem in the building.