1 reviews | Active since Mar 2022
The Onxy
1. I moved in December 2021 at unit 531 due to not receiving login details on time I had to but rooter for work, I submitted a WIFI cancellation form on the 23/12/2021, even today I am charged for WIFI.
2. January 2022 I app**** for an upgrade it was approved then February 2022 I moved to 502. Normal I pay my rent around 25,26. So they usually send our bill statements on the 25 of every month so February the send them to the security so on the 26 I paid my rent fully as always. On 13/03/202 my fingerprint was blocked I went to the offices on the 14/03/2022 to find out why they found out that I did not top out the deposit R1000 and the transfer fee of R 500. These amounts were not on the monthly bill statements and I send an email for arrangement and the building manager reply and say the arrangement time is over so I have to pay the money. This was their fault and I had to pay.
3. The staff is very unprofessional and rude ( few individual that are good) but 99% are rude.
4. I will never recommend this place to anyone
Thank you for bringing this matter to our attention. We apologize that you had such an unfavorable experience in one of our buildings. We will investigate and provide a prompt resolution to your query. Our CRM team will be in touch with you to provide feedback.
At Ithemba we take pride in our customer service and how we manage our buildings. Therefore, we assure you that your feedback will not go unnoticed.
Regards,
Ithemba Property
Best regards,
Thank you for bringing this matter to our attention. We apologize that you had such an unfavorable experience in one of our buildings. We will investigate and provide a prompt resolution to your query. Our CRM team will be in touch with you to provide feedback.
At Ithemba we take pride in our customer service and how we manage our buildings. Therefore, we assure you that your feedback will not go unnoticed.
Regards,
Ithemba Property
Best regards,
