CS
Charmaine S
1 reviews | Active since Feb 2025
27 Aug 2025, 14:04
The manager promised proof if I sent proof now he is changing his story, I'm so disappointed and angry at the service
I am a resident at The Diamond, managed by Ithemba Properties. I was issued a fine of R1,750 for an incident where, according to the estate rules, the correct fine should only be R500.
I immediately acknowledged responsibility and requested clarification together with supporting footage. I also sent follow-up emails to Ithemba, but received no response. When my partner went in person to follow up, we were told the fine will not be changed — with no explanation.
To make matters worse, when I tried to get clarity, Mr. Gatoro from Ithemba Properties denied our request, insisted I must send an email before he could provide proof, and eventually dropped the call on me.
This behaviour is both unprofessional and unacceptable. I am prepared to pay the correct fine of R500, but I cannot and will not accept being overcharged without transparency or accountability.
Ithemba Properties must urgently provide the proof, explain the excessive charge, and act in line with the property’s own rules.
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Replies (3)CS
Charmaine S's updateReviewer Update
28 Aug 2025, 05:46It's so sad to see that there is no reply from ithemba no solution or a way forward
Even the manager himself said I'm more than welcome to escalate he knew nothing was going to be done, As tenants we don't have a say we must just agree to everything that is being thrown at us
I demand answers!!! Director or CEO of Ithembaproperties your management is failing us because they know our demands are being ignored, I demand answers, Mr Katoro said I should follow the procedure and send an email and I did exactly that, when I asked the TAT of the procedure he just ignored me, I will do everything in my power to make sure that my voice is heard
I just need proof of the amount I'm being charged that's all
Even the manager himself said I'm more than welcome to escalate he knew nothing was going to be done, As tenants we don't have a say we must just agree to everything that is being thrown at us
I demand answers!!! Director or CEO of Ithembaproperties your management is failing us because they know our demands are being ignored, I demand answers, Mr Katoro said I should follow the procedure and send an email and I did exactly that, when I asked the TAT of the procedure he just ignored me, I will do everything in my power to make sure that my voice is heard
I just need proof of the amount I'm being charged that's all
CS
Charmaine S's update28 Aug 2025, 05:46
Reviewer Update
It's so sad to see that there is no reply from ithemba no solution or a way forward
Even the manager himself said I'm more than welcome to escalate he knew nothing was going to be done, As tenants we don't have a say we must just agree to everything that is being thrown at us
I demand answers!!! Director or CEO of Ithembaproperties your management is failing us because they know our demands are being ignored, I demand answers, Mr Katoro said I should follow the procedure and send an email and I did exactly that, when I asked the TAT of the procedure he just ignored me, I will do everything in my power to make sure that my voice is heard
I just need proof of the amount I'm being charged that's all
Even the manager himself said I'm more than welcome to escalate he knew nothing was going to be done, As tenants we don't have a say we must just agree to everything that is being thrown at us
I demand answers!!! Director or CEO of Ithembaproperties your management is failing us because they know our demands are being ignored, I demand answers, Mr Katoro said I should follow the procedure and send an email and I did exactly that, when I asked the TAT of the procedure he just ignored me, I will do everything in my power to make sure that my voice is heard
I just need proof of the amount I'm being charged that's all
Ithemba Property Management's replyOfficial
01 Sept 2025, 09:40Dear Charmaine,
Your concerns have been duly noted.
As outlined in the response to the ticket you logged, the total amount of R1 750 includes the initial R500 fine. Our records indicate that an incident occurred involving a vehicle that was parked *******ly, which came to your unit. In accordance with your lease agreement, this resulted in a R500 fine.
Following this, building management discovered the vehicle was parked without authorization and proceeded to clamp it. However, a few hours later, the vehicle had been removed without authorization, and the clamp was found broken and left on the premises. This led to an additional R750 charge to cover the damage to the clamp.
Furthermore, the act of forcibly removing the clamp and damaging property constitutes a breach of tenant behavioral rules. As a result, an additional R500 fine was issued in accordance with the behavioral rules.
These amounts together comprise the total charge of R1 750.
Should you require any further clarity, you are welcome to speak directly with your building manager or refer back to the response provided on your ticket.
Best Regards
Ithemba Property
Your concerns have been duly noted.
As outlined in the response to the ticket you logged, the total amount of R1 750 includes the initial R500 fine. Our records indicate that an incident occurred involving a vehicle that was parked *******ly, which came to your unit. In accordance with your lease agreement, this resulted in a R500 fine.
Following this, building management discovered the vehicle was parked without authorization and proceeded to clamp it. However, a few hours later, the vehicle had been removed without authorization, and the clamp was found broken and left on the premises. This led to an additional R750 charge to cover the damage to the clamp.
Furthermore, the act of forcibly removing the clamp and damaging property constitutes a breach of tenant behavioral rules. As a result, an additional R500 fine was issued in accordance with the behavioral rules.
These amounts together comprise the total charge of R1 750.
Should you require any further clarity, you are welcome to speak directly with your building manager or refer back to the response provided on your ticket.
Best Regards
Ithemba Property
Ithemba Property Management's reply01 Sept 2025, 09:40
Official
Dear Charmaine,
Your concerns have been duly noted.
As outlined in the response to the ticket you logged, the total amount of R1 750 includes the initial R500 fine. Our records indicate that an incident occurred involving a vehicle that was parked *******ly, which came to your unit. In accordance with your lease agreement, this resulted in a R500 fine.
Following this, building management discovered the vehicle was parked without authorization and proceeded to clamp it. However, a few hours later, the vehicle had been removed without authorization, and the clamp was found broken and left on the premises. This led to an additional R750 charge to cover the damage to the clamp.
Furthermore, the act of forcibly removing the clamp and damaging property constitutes a breach of tenant behavioral rules. As a result, an additional R500 fine was issued in accordance with the behavioral rules.
These amounts together comprise the total charge of R1 750.
Should you require any further clarity, you are welcome to speak directly with your building manager or refer back to the response provided on your ticket.
Best Regards
Ithemba Property
Your concerns have been duly noted.
As outlined in the response to the ticket you logged, the total amount of R1 750 includes the initial R500 fine. Our records indicate that an incident occurred involving a vehicle that was parked *******ly, which came to your unit. In accordance with your lease agreement, this resulted in a R500 fine.
Following this, building management discovered the vehicle was parked without authorization and proceeded to clamp it. However, a few hours later, the vehicle had been removed without authorization, and the clamp was found broken and left on the premises. This led to an additional R750 charge to cover the damage to the clamp.
Furthermore, the act of forcibly removing the clamp and damaging property constitutes a breach of tenant behavioral rules. As a result, an additional R500 fine was issued in accordance with the behavioral rules.
These amounts together comprise the total charge of R1 750.
Should you require any further clarity, you are welcome to speak directly with your building manager or refer back to the response provided on your ticket.
Best Regards
Ithemba Property
CS
Charmaine S's updateReviewer Update
02 Sept 2025, 09:08Good day,
Thank you for your response. Unfortunately, your statement contains serious inaccuracies that I must address.
- The vehicle in question does not belong to me. I have repeatedly requested proof or footage showing how this vehicle gained access to the premises, but Ithemba Properties has failed to provide any. As tenants, we have a right to transparency, especially when such high charges are being imposed.
- Your claim that I “forcefully removed the clamp” is not only untrue but damaging. If there is evidence to support this allegation, kindly produce it. Without proof, this is a baseless accusation.
- You cite “unacceptable behaviour” as part of the fine, yet at no point have you provided clarity on what exactly this refers to, other than the alleged clamp removal (which again is denied).
- The total amount of R1,750 is inflated and unfair. The lease agreement states a R500 fine for ******* parking, yet you have added additional charges without valid evidence or transparency.
I have now escalated this matter to the Community Schemes Ombud Service (CSOS) for independent review, as Ithemba Properties has repeatedly failed to provide proof or respond fairly. As tenants, we should not be penalised with inflated fines and unsubstantiated accusations, while management refuses to provide the evidence they claim to have. This response feels more like a cover-up than accountability. Kind regards, Charmaine Skade
CS
Charmaine S's update02 Sept 2025, 09:08
Reviewer Update
Good day,
Thank you for your response. Unfortunately, your statement contains serious inaccuracies that I must address.
- The vehicle in question does not belong to me. I have repeatedly requested proof or footage showing how this vehicle gained access to the premises, but Ithemba Properties has failed to provide any. As tenants, we have a right to transparency, especially when such high charges are being imposed.
- Your claim that I “forcefully removed the clamp” is not only untrue but damaging. If there is evidence to support this allegation, kindly produce it. Without proof, this is a baseless accusation.
- You cite “unacceptable behaviour” as part of the fine, yet at no point have you provided clarity on what exactly this refers to, other than the alleged clamp removal (which again is denied).
- The total amount of R1,750 is inflated and unfair. The lease agreement states a R500 fine for ******* parking, yet you have added additional charges without valid evidence or transparency.
I have now escalated this matter to the Community Schemes Ombud Service (CSOS) for independent review, as Ithemba Properties has repeatedly failed to provide proof or respond fairly. As tenants, we should not be penalised with inflated fines and unsubstantiated accusations, while management refuses to provide the evidence they claim to have. This response feels more like a cover-up than accountability. Kind regards, Charmaine Skade