ML
Moshoeu L

1 reviews | Active since Apr 2019

05 Feb 2021, 19:49

The Emerald - Too much noise happening frequently and continuously in this building

Lebo, the building manager at the Emerald is not serious about his job. From Wednesday this week, there has been non-stop noise on level 2, the worst part is that the noise was created by an Itehmba employee. I told Lebo about this and every time all he says to me is "Am on it". The noise continues for hours and no one does nothing.

Today we had load shedding, some tenants on level 2 decided to entertain themselves and started singing. I told Lebo and he said he's on it. 20-30 minutes later, the noise was still continuing, I then sent him another message and he said nothing. I decided to take a recording of these people singing, sent it to Lebo and still, he did nothing. I tried calling him 3 times and he ignored my calls, I basically had to sit out the noise while nothing was being done by the building manager.

A lot of noise happens in this place and it seems like no one really cares. I escalated this matter to the Tenant portal and I indicated that should this matter not be resolved, I will keep writing reviews about the noise so that people are aware before moving into this place, and I bet people will not move in. I have seen a lot of tenants come and leave this place every month since I moved here. This is because the building manager does not know how to do his job.

Be on the lookout, from now on, every time there's disrupting noise, I will write a review and of course report it to Lebo, if he does nothing, Ithembe will keep losing tenants and will not attract new one because of this.

Someone out there who's thinking of moving into this place, here's some advise: if you are a loud person, please go ahead. But if you are an introvert and want your peaceful time, never consider The Emerald, an Ithemba property because that would be the worst mistake of your life.

I have already been fired from my part-time job which I do online at home because of the noise that happens in this place.

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply08 Feb 2021, 09:23
Official
Hello Lebelo,

Thank you for bringing this to our attention and our sincerest apologies for the disturbance. We will investigate the matter and ensure that this is addressed urgently with a suitable resolution being implemented.

Regards,
Ithemba Property