LM
Leonorah M
1 reviews | Active since Oct 2019
14 Dec 2020, 13:16
The Emerald -IThemba Properties
Hi
I have a complaint about a guard.
He goes by the name Tshabalala. On Friday evening I simply requested him to take down a number plate in which my friends and I we were about to travel in case something happens as we know the safety of women in this country is not secure...
To which he refused and I let it go as it might not be in his job scope, although if something were to happen they’d have question him first as a representative of iThemba and security.
The next day on Saturday in a lift he started a conversation with me to which I did not engage up until he insinuated that the reason he said no to my request the previous evening was because we were acting as “uMagosha” which means ********** in English.
Justifying if anything were to happen to us it would be okay as we were acting as something other than his societal norms. One of his colleagues even apologized for him so we know he is wrong! Immediately!
It’s disgusting and seeing him everyday will be uncomfortable for me as a tenant who pays rent on time even through lockdown. I doubt iThemba would want to associate themselves with someone of this nature. He regards women lives as low and I don’t feel safe for him to be in a position of authority but chooses when to be security.
He should leave.
Tell me what your way forward is and I hope it’ll be one that makes us feel safe in South Africa today.
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Replies (2)
Ithemba Property Management's replyOfficial
15 Dec 2020, 08:12Hello Leonorah
We thank you for bringing this issue to our attention and extend our sincerest apologies that you had this experience. We take this extremely seriously as it is imperative that our tenants and their guests are treated with the utmost respect at all times by all members of our staff. One of our representatives will be in contact with you for more information in order for us to address and resolve this matter with the urgency it requires.
Regards,
Ithemba Management
We thank you for bringing this issue to our attention and extend our sincerest apologies that you had this experience. We take this extremely seriously as it is imperative that our tenants and their guests are treated with the utmost respect at all times by all members of our staff. One of our representatives will be in contact with you for more information in order for us to address and resolve this matter with the urgency it requires.
Regards,
Ithemba Management
Best regards,
Ithemba Property Management's reply15 Dec 2020, 08:12
Official
Hello Leonorah
We thank you for bringing this issue to our attention and extend our sincerest apologies that you had this experience. We take this extremely seriously as it is imperative that our tenants and their guests are treated with the utmost respect at all times by all members of our staff. One of our representatives will be in contact with you for more information in order for us to address and resolve this matter with the urgency it requires.
Regards,
Ithemba Management
We thank you for bringing this issue to our attention and extend our sincerest apologies that you had this experience. We take this extremely seriously as it is imperative that our tenants and their guests are treated with the utmost respect at all times by all members of our staff. One of our representatives will be in contact with you for more information in order for us to address and resolve this matter with the urgency it requires.
Regards,
Ithemba Management
Best regards,
Ithemba Property Management's replyOfficial
15 Jan 2021, 09:58Hi Leonorah,
We'd like to extend our sincerest apologies once again and thank you for bringing these incidents to our attention. As previously noted, we take all offences extremely seriously and have a zero tolerance policy especially with regards to matters of this nature.
We have since castigated the security in question and moved him to another building where he will not be in a position to deal directly with tenants.
Our hope is that you will once again feel comfortable within your home and that should you ever need assistance, you do not hesitate to contact us.
Regards,
Ithemba Management
We'd like to extend our sincerest apologies once again and thank you for bringing these incidents to our attention. As previously noted, we take all offences extremely seriously and have a zero tolerance policy especially with regards to matters of this nature.
We have since castigated the security in question and moved him to another building where he will not be in a position to deal directly with tenants.
Our hope is that you will once again feel comfortable within your home and that should you ever need assistance, you do not hesitate to contact us.
Regards,
Ithemba Management
Best regards,
Ithemba Property Management's reply15 Jan 2021, 09:58
Official
Hi Leonorah,
We'd like to extend our sincerest apologies once again and thank you for bringing these incidents to our attention. As previously noted, we take all offences extremely seriously and have a zero tolerance policy especially with regards to matters of this nature.
We have since castigated the security in question and moved him to another building where he will not be in a position to deal directly with tenants.
Our hope is that you will once again feel comfortable within your home and that should you ever need assistance, you do not hesitate to contact us.
Regards,
Ithemba Management
We'd like to extend our sincerest apologies once again and thank you for bringing these incidents to our attention. As previously noted, we take all offences extremely seriously and have a zero tolerance policy especially with regards to matters of this nature.
We have since castigated the security in question and moved him to another building where he will not be in a position to deal directly with tenants.
Our hope is that you will once again feel comfortable within your home and that should you ever need assistance, you do not hesitate to contact us.
Regards,
Ithemba Management
Best regards,