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Nkosisiphile M

1 reviews | Active since May 2025

25 May 2025, 09:32

The Diamond Power Outages

We are on day to of a power outage aht The Diamond. There's been no provision of stoves or a freezer. Some had to go to bed hungry last night cause we could not cook. The only stove available at their kitchen, we are told we cannot use as it'll trip the backup power. This backup power tripped twice yesterday and not because someone was using this stove, but because there was just too much of us plugged in to one source of power. Of which that too is a safety hazard. And the only thing that they have said is that they are aware of the power outage and have logged a call with CityPower..

What about the basic human right to eat, that they have infringed on??? The last time there was a power outage that lasted nearly a week, they provided stoves and a freezer, my question now is, how long should the power outage have been going on for before they do the same???

When I asked management about this in the prior year, I was informed that they were in discussions so that by March of 2025 there would be a solution, it is literally nearly the end of May and as we all have seen that power outages in this building and area have become a norm, there's still no solution.

I was in class preparing for a test I am writing in Tuesday when the power went off. And ironically had just paid the rent that has just gone up, and yet still no improvements in services, especially in this regard. The backup power I have been told is to keep common areas lit, what common areas?? What tenant spends their time in the passages of the building or at the reception areas!?? When rooftop, the only 'common' area is just as dark when there's no power.!???

Please do not tell us about City Power and all that, in an attempt to deflect.

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply27 May 2025, 09:16
Official
Good day Nkosisiphile,
 
Apologies for the inconvenience, we are awaiting City Power to complete Restoration of the sub-station the restoration reference number from City is : CP***
 
Only one of our buildings have full backup generators, which is Barlow Park. The generators in other buildings only power essentials like the biometrics access, surveillance system and elevators.
 
The generator at The Onyx has the exact same generator as the one at The Diamond, the only reason why Onyx has electricity during this time is because Onyx is on a completely different PowerGrid than of the one at The Diamond. If you would like to check if the generator at The Onyx is running you are free to request the building manager to show you that it is, indeed, not running and that the power at The Onyx is only up because it is on a different PowerGrid.
 
Best,
Ithemba property Management