VT
Vusi T
1 reviews | Active since Jun 2010
05 Mar 2026, 09:57
Terrible customer service
I've been trying to call Ithemba all morning with absolutely no joy. I get transferred to an unattended mailbox or the call gets dropped. The agents need training, I've had the phone dropped on me 5 times with an agent named Ntokozo telling me to calm down. Absolutely no soft skills training whatsoever. Dealing with Ithemba has been a nightmare. They added a credit bureau listing for early termination with absolutely no warning. We had to find out via the bureau of the arrears. They have been paid and simple confirmation that payment was received that listing will be cleared is not forthcoming. The Pop was sent to their hello email. I do not reccomend that anyone move to their properties, the after service is shocking.
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Ithemba Property Management's replyOfficial
06 Mar 2026, 15:12Dear Vusi,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the inconvenience caused by the credit bureau listing, as well as for the experience you had with our customer service. At Ithemba, we strive to treat all our customers with the highest level of professionalism and respect. The manner in which the interaction was handled has been escalated to management, and the matter will be addressed internally.
We would also like to explain that the agent who was assisting you with guidance on making payment experienced technical difficulties with her line. Unfortunately, this resulted in the call transfers not going through successfully. We regret any frustration this may have caused.
Your query regarding the credit bureau listing has been escalated to the relevant department, and we are currently awaiting feedback. As soon as we receive an update, it will be communicated to you through the ticket you have logged with us.
Please note that Ithemba Property is a registered member of the South African Credit Risk Reporting Association (SACRRA). As members, we are required to report the payment behaviour of all active rental accounts to approved credit bureaus on a monthly basis. This reporting process is conducted in accordance with national credit reporting regulations and SACRRA guidelines, and is intended to ensure accurate and transparent credit records for both consumers and businesses.
We appreciate your patience while this matter is being reviewed, and we will keep you informed of any developments.
Regards,
Ithemba Property
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the inconvenience caused by the credit bureau listing, as well as for the experience you had with our customer service. At Ithemba, we strive to treat all our customers with the highest level of professionalism and respect. The manner in which the interaction was handled has been escalated to management, and the matter will be addressed internally.
We would also like to explain that the agent who was assisting you with guidance on making payment experienced technical difficulties with her line. Unfortunately, this resulted in the call transfers not going through successfully. We regret any frustration this may have caused.
Your query regarding the credit bureau listing has been escalated to the relevant department, and we are currently awaiting feedback. As soon as we receive an update, it will be communicated to you through the ticket you have logged with us.
Please note that Ithemba Property is a registered member of the South African Credit Risk Reporting Association (SACRRA). As members, we are required to report the payment behaviour of all active rental accounts to approved credit bureaus on a monthly basis. This reporting process is conducted in accordance with national credit reporting regulations and SACRRA guidelines, and is intended to ensure accurate and transparent credit records for both consumers and businesses.
We appreciate your patience while this matter is being reviewed, and we will keep you informed of any developments.
Regards,
Ithemba Property
Ithemba Property Management's reply06 Mar 2026, 15:12
Official
Dear Vusi,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the inconvenience caused by the credit bureau listing, as well as for the experience you had with our customer service. At Ithemba, we strive to treat all our customers with the highest level of professionalism and respect. The manner in which the interaction was handled has been escalated to management, and the matter will be addressed internally.
We would also like to explain that the agent who was assisting you with guidance on making payment experienced technical difficulties with her line. Unfortunately, this resulted in the call transfers not going through successfully. We regret any frustration this may have caused.
Your query regarding the credit bureau listing has been escalated to the relevant department, and we are currently awaiting feedback. As soon as we receive an update, it will be communicated to you through the ticket you have logged with us.
Please note that Ithemba Property is a registered member of the South African Credit Risk Reporting Association (SACRRA). As members, we are required to report the payment behaviour of all active rental accounts to approved credit bureaus on a monthly basis. This reporting process is conducted in accordance with national credit reporting regulations and SACRRA guidelines, and is intended to ensure accurate and transparent credit records for both consumers and businesses.
We appreciate your patience while this matter is being reviewed, and we will keep you informed of any developments.
Regards,
Ithemba Property
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the inconvenience caused by the credit bureau listing, as well as for the experience you had with our customer service. At Ithemba, we strive to treat all our customers with the highest level of professionalism and respect. The manner in which the interaction was handled has been escalated to management, and the matter will be addressed internally.
We would also like to explain that the agent who was assisting you with guidance on making payment experienced technical difficulties with her line. Unfortunately, this resulted in the call transfers not going through successfully. We regret any frustration this may have caused.
Your query regarding the credit bureau listing has been escalated to the relevant department, and we are currently awaiting feedback. As soon as we receive an update, it will be communicated to you through the ticket you have logged with us.
Please note that Ithemba Property is a registered member of the South African Credit Risk Reporting Association (SACRRA). As members, we are required to report the payment behaviour of all active rental accounts to approved credit bureaus on a monthly basis. This reporting process is conducted in accordance with national credit reporting regulations and SACRRA guidelines, and is intended to ensure accurate and transparent credit records for both consumers and businesses.
We appreciate your patience while this matter is being reviewed, and we will keep you informed of any developments.
Regards,
Ithemba Property