1 reviews | Active since Feb 2026
Terrible Call Center Agents
I called one of the female agents at the head office for assistance this morning for a billing query. After calling over 7 times speaking to the same agent, this lady hung up on me while I was speaking to her. She refused to open my statements on her computer so that we go through the billing together, asking me to log a ticket whereas on my previous call with her she was able to open my statements and read out my billing. To top everything off, she repeated her inconsistency, on our first call she was able to transfer me to the utilities line and refused to transfer me on our following call. I have never experienced such unproffessional behaviour from iThemba Head Office. I only recieved assistance from another agent.
Thank you for bringing this service matter to our attention.
Please accept our sincere apologies for the experience you had during your recent telephonic interaction with our agent. This is a standard of service we strive to uphold. The matter has been addressed internally, and the necessary steps are being taken to ensure appropriate follow-up, including reinforcing proper cellphone etiquette and customer service standards with the agent concerned.
We also note that you have logged a billing-related query with us. Kindly continue to monitor the updates and responses provided on your support ticket, as our team is actively attending to the matter. Please be assured that we are committed to resolving your query as promptly, fairly, and transparently as possible.
We value your feedback, as it assists us in improving our service delivery. Should you require any further assistance, please do not hesitate to contact us.
Regards
Ithemba Property
Thank you for bringing this service matter to our attention.
Please accept our sincere apologies for the experience you had during your recent telephonic interaction with our agent. This is a standard of service we strive to uphold. The matter has been addressed internally, and the necessary steps are being taken to ensure appropriate follow-up, including reinforcing proper cellphone etiquette and customer service standards with the agent concerned.
We also note that you have logged a billing-related query with us. Kindly continue to monitor the updates and responses provided on your support ticket, as our team is actively attending to the matter. Please be assured that we are committed to resolving your query as promptly, fairly, and transparently as possible.
We value your feedback, as it assists us in improving our service delivery. Should you require any further assistance, please do not hesitate to contact us.
Regards
Ithemba Property