Suspended Internet Service Because iThemba failed to pay the service provider.

My internet has been suspended since yesterday, I am not the only tenant experiencing this, my sister and a friend's services were also suspended. I called the service provider assuming they are at fault only to be told that Ithemba Properties has not paid even though they billed us for the service. I sent a message to the whatsapp line, spoke to the building manager, sent an email to Martin and still no one has gotten back to me. This is a huge inconvenience because I missed my virtual class last night and my son is also missing class as he is home schooled. Ithemba needs to get their house in order. If it's not agents lying about tenant referrals it's the shocking customer services offered by customer services consultants. You seem to forget that you are not the only letting provider in town. If this persists a majority of your tenants will jump ship and that will have a huge impact on your bread and butter (ponder on that). I want my internet services restored today or a refund of the money I paid so I can contact SADV directly.