FN
Fezeka N

1 reviews | Active since Aug 2020

10 Nov 2020, 14:54

Situation East's unprofessional supervisor!

I always see tenants having issues with the caretaker at Situation East building. She is by far the worst person a tenant can ever deal with. She let her friend into the building and told her where I stay and claimed she knew nothing... a day later she calls and apologizes and asks me not to report her. I kept quiet but luckily I have the recorded conversation as proof. AGAIN just last week she requested management to close off a door the tenants use to and from the parking forcing people to use the external entrance day and NIGHT!. I asked her about the safety issue and how it get my furniture and she further says it's the "white managements " decision. No wonder people dislike her....... Ithemba management needs to consider and respond to tenants needs. People don't pay and they are attended to... WE PAY AND ARE IGNORED AND HUMILIATED!!!!!!!

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Replies (3)
Ithemba Property Management
Ithemba Property Management's reply10 Nov 2020, 15:14
Official
Hello Fezeka,

It is unfortunate that this has been your experience and  we sincerely apologise for this. We have escalated this complaint to our management who will deal with this as a matter of urgency. One of our representatives will be in touch for further details.

Best regards,

FN
Fezeka N's update11 Nov 2020, 15:09
Reviewer Update
I received positive feedback from both Mr. Greef and Mr. Holtzhausen regarding my disgruntlement. Hoping the outcome will be as promised.

Thank you for the prompt response
Ithemba Property Management
Ithemba Property Management's reply12 Nov 2020, 09:25
Official
Hi Fezeka,

We will continue to work tirelessly to ensure that you receive the promised outcome as it is important to us that your stay with us is pleasurable. 

Best regards,