1 reviews | Active since May 2025
Revolting and Disgusting Tenant Treatment (Water & Sewage Bill Charges)
I ran a retail business at Hoofd Mansion Shop -N0 3, and all of our motor vehicle car headlights sales are done online. We do not have any employees or walking clients. Clients can only come by appointment.
The issues is the water bill and sewage bill which the charges has gone unresolved for two years. Aurelia Arendse's portfolio (what a rude and disrespectful human being) lacks any form of professionalism, Management must train their employees to respect tenants in order for them to do their jobs.
Every time I raise a concern, I am sent from pillar to hello ithemba email without the issue being resolved. My business does not have running water, which was turned off in February 2025, but I continue to receive water and sewage bills in excess of R1000.
Due to this water problem, Aurelia Arends ordered that electricity be turned off for a month. I refuse to pay for services that I do not use; for crying out loud, I run a crictical fragile business ithemba property and their grudge portfolio employee seem to not care or give a damn or no respect.
While the lights were turned off, the building's sewage pipes as usual leaked on my stock, no one cared to come an check be it mighty Aurelia Arends of Ithemba or building manager ,the matter necessitating immediate attention. When I sent her the message, she rep**** that I should write to hello ithemba, which would take at most two days for response (no sense of urgency mtcheeeew).
My headlights stock were destroyed I had look for people outside pay money to remove the water from the shop.
Today, 20/05/2025 I am locked out of my business while the rental is paid, with the exception of the water and sewage bill, which is charged to a shop with no running water.
This response clearly does not differ from your CRM. Your response is simply a dead end. How are the issues being addressed without my involvement?
1. Your CRM work ethics are a pain to deal with
2. Commercial concern Ithemba Property cannot operate without tenants paying on time. When your residence's pipes damaged my stock, there was no formal apology or attention to the problem. I am too small for your company's attention. Ithemba has the right to demand rent based on the space and service used. The water in the shop has been turned off, so where do you get your reading?
3. A meter reading is required to charge water (the business has not had running water since February 2025); where can you find readings exceeding R1000?
4. Did you know that your mighty CRM and Building Manager instructed me to exclude water bill charges until the issue was resolved? Hence there is outstanding amounts which still continue. I have proof of rental payment with water excluded they know.
5. When I report, I am told that someone will call or come, but this has yet to happen. The Ithemba property and staff are too big to address and resolve tenant issues.
6. You are correct when you say that I am a long-standing client. I live in your building and run my business there for 9 years, and I deserve better treatment than you are giving me.
7. Your residence plumbing system is constantly leaking ***/**** water into my business the business would smell *** for days, causing damage to my inventory without compensation or sympathy from Ithemba management or the mighty Aurelia. I took the video of the whole incident. Yet you demand rental. This pure wickedness you people don't have a heart and respect for tenants rental space.
8. Management I need this issue resovelved with me included not amongst yourselves i.e.CRM, billing team. I have brought a case/query not them.
This response clearly does not differ from your CRM. Your response is simply a dead end. How are the issues being addressed without my involvement?
1. Your CRM work ethics are a pain to deal with
2. Commercial concern Ithemba Property cannot operate without tenants paying on time. When your residence's pipes damaged my stock, there was no formal apology or attention to the problem. I am too small for your company's attention. Ithemba has the right to demand rent based on the space and service used. The water in the shop has been turned off, so where do you get your reading?
3. A meter reading is required to charge water (the business has not had running water since February 2025); where can you find readings exceeding R1000?
4. Did you know that your mighty CRM and Building Manager instructed me to exclude water bill charges until the issue was resolved? Hence there is outstanding amounts which still continue. I have proof of rental payment with water excluded they know.
5. When I report, I am told that someone will call or come, but this has yet to happen. The Ithemba property and staff are too big to address and resolve tenant issues.
6. You are correct when you say that I am a long-standing client. I live in your building and run my business there for 9 years, and I deserve better treatment than you are giving me.
7. Your residence plumbing system is constantly leaking ***/**** water into my business the business would smell *** for days, causing damage to my inventory without compensation or sympathy from Ithemba management or the mighty Aurelia. I took the video of the whole incident. Yet you demand rental. This pure wickedness you people don't have a heart and respect for tenants rental space.
8. Management I need this issue resovelved with me included not amongst yourselves i.e.CRM, billing team. I have brought a case/query not them.