Review Response on Hello Peter

Hi Zizizpho, We received your complaint from Hello Peter and we took it serious, investigated matter and a few thing came up. You vacated without a notice on the system and you state that you you sent the email to Qinisela of which we saw, Qinisela's email address is not the iThemba universal email for queries. This means that you will be liable for the late notice of R 4290 as you were informed of our contact details on your lease agreement and on your rental statement. We will reverse the June rent as you were not in the unit for the month of June but penalties will remain charge. The picture attached is from your lease agreement stating how to contact us. Regards Nkuli

Above is a response I've received from Nkuli in Ithemba Management when requesting for assistance.

Dear iThemba Management,

I am compelled to address the response I received regarding my recent complaint through Hello Peter. The handling of my situation by your team has left me deeply dissatisfied and concerned.

Upon vacating my unit, I followed what I believed to be the correct procedure by notifying Qinisela via email, a contact I obtained during my tenancy. I am disappointed to learn that this communication channel does not align with your designated universal email for queries. This discrepancy should not result in penalizing me for late notice, especially when I acted in good faith based on the information available to me.

While I appreciate the acknowledgment of my absence in June with the reversal of rent, the decision to proceed with penalties is unreasonable and lacks transparency. It is disheartening to be penalized for a miscommunication stemming from internal discrepancies within your organization.

I request a reassessment of the penalties imposed and a swift resolution to this matter. I look forward to your prompt response and a fair resolution.

Sincerely, Zizipho