SS
Samantha S

1 reviews | Active since Feb 2019

14 Oct 2024, 07:24

Purchase Place - Overall Terrible Experience

Building Managment at Purchase Place is Atrocious.

Noting that my account is fully paid up my lights were turned off for 4 hours for no reason. When calling I was told that she was suppose to switch off my neighbour's electricity. She proceeded to put on ny electricity and left my neighbours electricity. So I was being punished for something that had nothing to do with my account. My ice creams and food all defrosted for no reason. Swtlitching off electricity is llegal practice in any event.

On a previous occasion The Portfolio manager noted some ******* laying around the dusbin area and immediately called and said I should remove my *******, which was actually my neighbour's *******. Never to this day did my neighbour's recieve the same call in fact the portfolio manager Kamogelo had no idea that I even had a neighbour's which is quite amazing as she is managing the building.

The rooftop kids area and braai area is filled with adult drunken men peeing in the empty flower gardens smoking cigarettes and **** in the kids play area. This area is monitored by cameras and yet this happens every weekend.

Kids are constantly being bul**** in the playgrounds, at one stage my son was beaten so bad he had blue marks all around his face. All of this happened in plain view of the cameras on the rooftop.

I have been requesting my electricity Prepaid purchase history and tariffs app**** vs the council tariffs and to date this has not been provided.

Lastly I rent a parking bay for my exclusive use,, which the building manager Busi is constantly allowing contractors and move in and out vans to park in my bay when there is a full open parking area. When asked to address the issue I was advised this is a loading zone....how is this even possible when I am paying full rent in this parking space.

The managment is appalling and would never recommend this property.

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply14 Oct 2024, 09:07
Official
Hello Samantha,

Thank you for sharing your experience. We sincerely apologize for the multiple issues you’ve faced. We have escalated these matters them to the appropriate team to ensure they are addressed urgently. 

Your feedback is critical, and we are committed to improving the quality of service and stay at Purchase Place.
Kindest Regards