Poor Service from your team

I just want to bring to your attention how frustrating it has been dealing with your accounts department. I had financial issues that caused me not to be able to pay my rent end of last month. I made arrangements well in time, and i was told i need to fill a form and also pay R375 for admin fee. Which i did and i was told that i will get feedback advising wether my request was successful or not. After sending POP, i waited for about 2 days if not mistaken, and followed up since no one said acknowledged receipt of the POP. After following up, I received an email on Friday lastweek which i only saw on Monday as we had a funeral and i never checked my emails. The email advised that i need to pay 25% of the rental amount which was due on that same Friday. How ridiculous? How can you expect me to pay that amount of money immediately when I’m making arrangements of not being able to pay rent which should be obvious that money is not there. The best way to do this was to atleast give me time to try and come up with that amount. Then suddenly power was cut. Without no prior warning or anything like that. I then called in and was told this was part if the process. I asked to be given until Friday to pay this 25% and i was told to respond on the email and with that they will escalate for me. I did that at around 11h00 2 hrs later no feedback. So i called , and the phone got dropped and i tried again later and asked to be put through to Bafedile Baloyi and she advised it was her that I was on the line. She then asked if i have another ref as she cannot pickup my POP for the admin fee. I told her the ticket number i gave her is the only one i ever received and then told her i will forward the POP. Ever since i forwarded the POP, i did not get any feedback. When i call in, they will pretend to be looking up the ticket and then the line drops. Called in again, asked to be put through to her, the line rings and no ones picks up. I have sent emails and whatsapp messages but no one seems to care to respond. I need power to be restored, as the time frame i was given to pay the 25% was honestly short notice. Ridiculous if you ask me. This situation is frustrating for me and dealing with staff members that don’t care about people makes it worse. Poor Service!!!