Poor Service from iThemba Property - The Apollo!

If a negative rating could be given, I would! This rating is purely based on the ignorance, lack of professionalism and customer ethic and poor communication that I have experienced from iThemba Property Management. Through my time living at The Apollo in Sunninghill, there had been numerous issues from the security to the lack of hot water. But what has been absolutely consistent, is the level of poor service from the estate office that ultimately led to me vacating.

I would never recommend anyone who is looking for peace of mind or a quick in and out to occupy at an Ithemba Property. Right now, I find myself very frustrated around the deposit payment. I had been told by a lady Zinhle and an agent from iThemba that my deposit will be paid out on 15th October. Since it was not received, I reached out to the PM (Michelle), Zinhle and iThemba's head office. The feedback as to why my deposit was not paid was just disappointing - it had not been paid due to a system changeover and the fact that my notice was not proposed. Both of these excuses have nothing to do with me and I should not have to wait for payment over system issues or lack of detail by the estate office to submit by notice on time.

I had been in back and forth mails with the estate office to no avail in escalating my deposit payment. It had taken over 30 calls to the head office to get any feedback, they dont answer the phone or if answered, you're put on hold to hear others in the office singing and laughing. The PM (Michelle) told me that the deposit can be paid sooner, now she has stopped replying to follow ups and cannot provide a date to me. I am at a loss and have no way forward.

I cannot believe how issues that have nothing to do with me cannot be resolved for the benefit on the customer. Eventhough I have in writing that i was told payment will be processed on the 15th, there was still no efforts to pay the deposit shortly after I had raised it - instead i am told to wait till month end. I had left The Apollo or good reasons as i could not deal with the ongoing issues and estate office. i did not expect to still be dealing with issues at this stage.

I have to mention that throughout this experience, there was one representative by the name of Asandiswa who had really tried to make a proper effort in helping me and attending to my queries. She has been a true person throughout my stay at The Apollo and in no way is my review directed to her. Others however, like the current PM, call centre agents and other agents based at The Apollo do not have the same ethic. I would not like to drop a mail to *** to further discuss, i have sent too many mails already. If someone at iThemba really cares and would like to help me get my deppsit sooner, please give me a call.