Poor service from Building Manager.

Good day,

I am one of your tenants occupying a unit at The Diamond at Maboneni. Our first encounter with the Building manager was when we came to view the apartment a few months ago. We greeted him, but he didn't respond. We mentioned we were there to view the apartment, and he responded by talking to the security officers next to him about being tired of working for the agents. As someone sitting at the front desk, that behavior gave a poor impression to potential clients, regardless of internal politics.

After moving in, I paid the rent on time two months later which was on the 5th of May 2025, the system didn't update on the Ithemba portal, and the fingerprint system blocked me out. When I went to the reception to report the issue, I found the Building manager sitting with an unknown male . I greeted them twice, but they didn't respond. I then told him about my fingerprint issue, and he ignored me while standing there. Fortunately, a security officer walked in and assisted me.

I believe it's essential for the staff to maintain a professional demeanor, especially when interacting with clients and tenants.

Thank you,