Poor service at its best and heartless people

I was looking for an apartment and an agent named Luvuyo Mhlathi assisted me with the application process…I was given a quote and even cancelled my lease where I was staying but the day I had to move in I experienced a horrible experience…I was quoted an amount of R7271 but when I was at the building to move I met with Luvuyo and the story was changed and all of a sudden the money I was supposed to pay was amounting to R9968 and I was told they have to change to accommodate me into a bachelor if I’m not able to pay the R9968 but I will have to add an additional R769 but I didn’t give in…I spent hours waiting for the lease with no progress and I was stranded cause I had already paid R7271 after all that was said and done the agent disappeared and left me stranded with no place to sleep and I had to beg him to give me feedback until now I haven’t received my refund which was promised to be paid on Tuesday and it’s Thursday and I still don’t have a place to stay because they are holding my money and when I ask they just keep quite…I have been humiliated and abused by this company and they show no remorse for human beings….